First try to resolve the issue via email or phone call directly with the seller. If that communication doesn't result in a satisfactory result, go to eBay's Resolution Centre at http://resolutioncenter.ebay.ca/ to open an "item not received" case. The case must be opened no later than 45 days after payment.
Additional information is available at the following link...
http://pages.ebay.ca/help/buy/questions/item-not-received.html
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