eBay

afnaf · ‎11-23-2018

An item I purchased was not received. The guarantee states "With the eBay Money Back Guarantee, get the item you ordered or your money back, on virtually all items." this is not true. I tried to open a resolution, but because the item was ordered over three months ago there is no way of initiating a resolution case. This is not what the website states. There is no link to Ebay to even discuss this matter.

mcrlmn · ‎11-23-2018

You can use the eBay Money Back Guarantee for up to 30 days after when you should have received your item.
If the 30 days have elapsed, you can file for PayPal Purchase Protection in your PayPal account. PayPal offers a 180-day window of coverage for items that aren't received or not as described.

https://pages.ebay.ca/ebay-money-back-guarantee/

van13sina · ‎11-23-2018

I don't blame ebay , millions of people using it at any time although its totally understandable that your disappointed . Did you have a tracking number ? Wait a bit longer maybe ?

momcqueen · ‎11-23-2018

The MoneyBack Guarantee has a 30-day limit. After that, use Paypal Buyer Protection. If you need to return it, subscribe to their Returns program first.

van13sina · ‎11-23-2018

3 months ?? Did you have a tracking number ?

van13sina · ‎11-23-2018

Dude try calling , its not your fault so you'll probably get your money back

momcqueen · ‎11-24-2018

At the very least, eBay will help him open a case with PayPal.

reallynicestamps · ‎11-24-2018

@van13sina

EBay has a 30 day guarantee, from the last estimated date for delivery.

As a returning seller, this is important for you to know.

@afnaf

Go to your Paypal account.

At the top of the page under Tools is the PP Resolution Centre.

Open an Item Not Received dispute.

You have 180 days from Payment to do this.

(@van13sina -- This is a big change from when you were selling before.)

Ignore the Contact Seller suggestion.

Escalate to a Claim and ask Paypal to step in.

If the seller cannot prove Delivery (not shipping, delivery) you will be refunded.

In addition to the 30 day eBay MBG, you have the six month PP Buyer Protection.

And if that doesn't work, you may still be covered by the credit card you back your PP account with.

But do them in that order, and don't have two Disputes open at the same time, or both will fail.

afnaf · ‎11-25-2018

"With the eBay Money Back Guarantee, get the item you ordered or your money back, on virtually all items." No mention of time limit of 30 days.

afnaf · ‎11-25-2018

The website is clear: "With the eBay Money Back Guarantee, get the item you ordered or your money back, on virtually all items." No mention of time limit of 30 days.

afnaf · ‎11-25-2018

It's more than three months so seller can't accept that information any longer.
The website says: "With the eBay Money Back Guarantee, get the item you ordered or your money back, on virtually all items." No mention of time limit of 30 days.

afnaf · ‎11-25-2018

Thanks, I will try that.

afnaf · ‎11-25-2018

It was purchased on a credit card. How do I use your suggested mechanism: "And if that doesn't work, you may still be covered by the credit card you back your PP account with."

momcqueen · ‎11-25-2018

Call the number on the back of your card.

marnotom! · ‎11-25-2018

@afnaf wrote:

The website is clear: "With the eBay Money Back Guarantee, get the item you ordered or your money back, on virtually all items." No mention of time limit of 30 days.

I'm not sure where in the website you mean, but it's mentioned in the FAQ section on this page:

https://pages.ebay.ca/ebay-money-back-guarantee/