Response to #31
cornerstone* posted:
"All it is designed for is to make sellers HAVE to accept paypal."
I can't see how the new INR process makes sellers have to accept PayPal. In fact, this whole process is only applicable to non-PayPal transactions! If the thought is that this process is so onerous that people will use PayPal to avoid it, I must respectfully disagree.
I can see it. Wanna know how? I can see sellers being practically forced to accepting PayPal because under a 10 day window they are not even able to wait for a payment from a buyer. Regular mail is not that fast and that is assuming that the buyer puts the payment in the mail that night so it is picked up in the morning! 10 days is 8 mail days. A seller will HAVE to take PayPal in order to meet the 10 day window. Especially since the 10 days is not 10 business days but 10 calendar days.
"eBay has no right to interfere with a sellers customers."
The INR process is simply a communications process for buyers and sellers, nothing more. It imposes no new terms on sellers/buyers, and it puts no new requirements on sellers. How do you feel it interferes?
A sellers customers are a sellers customer. eBay’s one and ONLY customer is the seller. The buyers relationship to eBay is only, and ONLY patrons in this global online flea market. eBay has no right to interfere with a sellers customers, just like a Flea Market Manager has no right to interfere with his Vendors customers
"How does eBay plan to prevent a buyer who takes 9 days to pay via Cheque from filing a INR?"
eBay doesn't know when payments are made and received, so we have to base the timelines off of the item close. When a buyer files an INR dispute the process asks them when they paid, and if the payment date is close to the filing date the buyer sees a special page telling them that they might want to wait longer, because sellers don't ship until payment clears, and it can take time for payment to clear. We don't block them from filing, but we do present them additional information to educate them in the case that they file right after they pay.
eBay doesn't know when payments are made and received That sentence alone tells me that eBay has no idea what they are doing in reguards to this. If eBay doesn’t know what the delivery times are then eBay should not be limiting the payment timeframe to 10 days. This entire system is revolving around a honor system and people lie. They can simply say when they sent in payment, wheter or not it is true, they can say it.
"How does eBay account for the postage delays?"
The process specifically addresses delays due to shipping, particularly in cross-border transactions. In all cross-border transactions the buyer sees a special page explaining that shipping, customs, and payment can all cause delays in item delivery, and that buyers should be prepared to wait longer in international transactions.
The buyer should be prepared but they wont. If they have not in the past with out INR then they absolutely wont with INR.
"Where does eBay have the time to look after INR complaints when it doesn't have time to answer valid ones through customer service?"
Well, I can't speak to the customer service delays, but I know this is something we work very hard on. This new INR process is an automated process, so it doesn't require any more time from customer service representatives. The SPPP claims process is managed by customer service representatives, but the new INR process doesn't change the SPPP process... it will continue to work as it has for the past several years.
So this is automated? Ah isn’t that beautiful!
"Buyers are the Sellers customers eBay. Your customers are the sellers. This does not help the sellers or the buyers this will just cause an uneasy trust between them."
eBay has an obligation to both buyers and sellers. If all sellers were completely responsible, responsive, and ethical, then it might work for eBay to interact only with sellers. Unfortunately, that's not always the case. *cornerstone, based on your feedback (99.6% positive) I'm sure you take care of your buyers. I'd wager that you'll never even see an INR dispute, or just a couple per year, because your buyers will never have a need for the process. But for those buyers who find themselves in a transaction with a seller who is non-responsive or even unethical, this process will be important for them.
My feedback percentage is not 100% because I ran across buyers you can not please no matter what I did for them, they used feedback to try to extort me, they threatened me and I still was willing to work with them, however there was almost no way to avoid these people and most of them were because I filed a NPB against them. Oh but INR will be different, it will make it easier for this absolute scum factor on eBay to extort, threaten and get even with their sellers. Thank you!
All the new INR process provides is a clear action path for buyers who find themselves faced with a transaction problem. Instead of leaping to conclusions, filing negatives, or doing chargebacks, this process educates buyers about reasonable expectations, opens a line of communication between the buyer and the seller, and provides a clear and reasonable path to problem resolution or redress in the form of an SPPP claim. There are no new burdens or requirements put upon sellers by the INR process, though we do believe that sellers will want to respond to INRs filed by their buyers so as to address their concerns and avoid escalation to a more complex and time consuming situation.
Sorry but nope, in theory it would be a good idea, in reality it will be a terrible nightmare. This should be an opt out program for those with 99.0% or higher feedback and a mandatory opt in for 89.9% or less feedback. Buyers are free to contact me anytime (oh yeah thanks for removing the email address in contact eBay, that doesn’t waste any of my time having to look up user IDs, NO it “sure” doesn’t) but this INR is not what you are selling.
Is it a coincidence that when you released this you also allowed sellers to block nonPayPal users? No way and I think you know what I am talking about. INR is simply a lie you are telling eBay sellers that really is a way to force buyers and sellers to use PayPal exclusively.
The coincidence is not enough evidence in itself, but when you include the time frame of 10 days into it, it becomes evidence that this is just a way to force sellers/buyers to use only PayPal and this is very wrong and it will back fire on eBay. Which is too bad, eBay was the best until about mid 2003, since then it has been a slowly sinking ship. This INR will just act as a Iceberg and all the positive thinking and worshiping by anyone wont change this.
Thanks for the questions, *cornerstone!
Colin
Thank you Colin, know that when I am talking to you I am actually voicing to eBay and not you personally, I don’t know you and I know you are only an employee. Have a nice day.