Well there are over 25million sellers on eBay. Some are not going to be good at it.
And there are 140million buyers. Some are going to be hard of thinking too.
But most people are honest and most problems are misunderstandings or differences of opinion.
The Buyer Board hosts buyers (well,duh) who have problems. You will see advice from both buyers and sellers there.
The Sellers Board hosts sellers who have problems and those who just want to grouse. Again both buyers and sellers will chip in.
The first answer for Buyers (after we pry some basic information out of the OP like when did you buy, when did you pay, did the seller give you a tracking number, and when does eBay say it should arrive?) is to contact the seller and explain the problem politely.
That actually solves most of the problems. Sellers don't want unhappy customers.
The second advice is to use the Resolution Centre at the bottom of this page.
With sellers questions can be more complicated, because they may involve postal systems, business costs, taxes, feedback, Violations, slow payments, fees, more fees, the belief that free listings means no fees ever at all, the Tao of Free Shipping and Gospel of Cookie Jar Insurance.
Remember that happy people don't ask for advice.
And bring a shaker of salt -- if only for Marguerita Mondays.
