I just had an experience where a valuable vintage stereo receiver purchased through the GSP was shipped from the seller in California to the Erlanger distribution centre, signed for and then after a few days of delay, deemed "oversized" and would not be shipped either to the buyer nor the seller! After calling ebay to find out more information, they quickly initiated a refund process which I did not want. A refund was issued within 48 hours despite my stating that I wanted to know why this item is being held at their warehouse. After contacting the seller, he also informed me that many times he was given a different story about this item. After many calls to get the item back, the seller was finally told that the item was LOST and could not be found and a refund was issued to close this case. I called again numerous times to get clarification and after much prompting was FINALLY told the same thing, that the item was not oversized but has gone missing! I was also told that an investigation would be opened and to call PITNEY BOWES directly. Of course after called PB, I was immediately dismissed and refused to even be spoken to.
eBay will stonewall, delay, tell you anything on the phone and then quickly close your case after you have hung up when you have to then start all over again with another customer representative who goes through the same official line with you. This is their tactic to tire customers out so that they give up on finding their items and finding out the truth.
The item in question could not simply be misplaced as it was rather large and pretty rare. I informed eBay that it had several distinguishing features and a serial number which I am trying to work with the seller in reporting as missing and if so deemed, stolen, so that in the case it resurfaces for reselling or repair it could be traced back. eBay's final explanation to me was that it will not and does not investigate anything regarding its parter Pitney Bowes and "trusts" that they follow a strict code of conduct. They also told hid behind their GSP policies which basically give them free reign and releases them from any accountability.
This item is somewhere, misplaced by someone, (for lack of a better word). eBay and Pitney Bowes were untruthful to both the buyer and seller about this item right from the beginning and I don't trust anything this company does or says anymore. I not only got a rare and desirable item taken from me, but I got significantly shortchanged as a result of the mulitple foreign exhange conversion rates for buying and selling.
I have no idea how such a large company like this can operate and just take or withhold any items they seem fit to do so without adequate explanation. Many items bought and sold on eBay are irreplacable and cannot be found easily on other platforms. If you have anything of value to buy and sell and you value its importance, DO NOT USE THE GLOBAL SHIPPING PROGRAM and eBay in general for that matter. eBay and their partner Pitney Bowes seem to have a license to do anything they want and not be held accountable.
Terrible, just terrible.
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