eBay doesn't investigate when a buyer says an item is snad and has no idea what sort of condition the seller sent out the item in or what condition it arrives back to the seller. There has been an unwritten policy for the past year or so which meant that until recently..a Canadian seller would have to refund in full when a snad was returned regardless if the seller said they were being scammed. Now there is some protection for some TRS. If the buyer complains about a partial refund, I think that ebay often gives a complimentary refund to the buyer.
I imagine that they want sellers to have at least a 30 day refund policy and have that as an incentive to do so. In my case, when I changed from 14-30 days returns a few years ago, there was no difference in the amount of returns.
Although I do understand ebay not wanting to make a decision in the he said/she said scenario, I do think that there are times when they rule in favour of the buyer even though there is written proof that the item is not snad. In those cases, they should offer more protections imo.
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