Partial refund for shipping

[arcra8009]

Hello there, I have a question on which reason to select when processing a partial refund to my buyer for shipment costs. I have a buyer who purchased an item and paid in the morning. The buyer then purchased and paid for another item in the evening. The buyer after paying for the 2nd item asks if I can combine the shipment in anyway. So it's fair I do a partial refund. I read somewhere that it's the way to proceed? When I tried to do the refund, it asks for the reason for the refund but none of the reason applies. I also read somewhere that depending on the reason selected I may get a defect?? How true is that? I guess bottom line is what reason shall I be selecting. Happy boxing day shopping everyone! Thanks!

[recped · Accepted solution]

I do this type of refund frequently.

-Find the sale in Orders.
-Use the Drop down on the left "send refund"
-The last choice from the "reason" list is Shipping Discount
-Enter the amount of the refund
-Click on Review Refund
-Check to make sure you have entered the correct amount
-Click on the Refund button

You will get two emails from eBay, "Hang tight, we're processing your refund request" and then a few minutes later "A buyer has been refunded". There are no negative ramifications for this type of partial refund and your fees for the refund amount will used to fund part of the refund.

[arcra8009]

Oh thank you! Must be the holiday rush aftermath. I swear that reason option of "shipping discount" was not there when I first looked. Happy holidays and thanks!

[sarahsales88]

Hi.  When I go "Order Details" there is not a drop down on the left "send refund". There was in the past a link to click on to send a partial refund, but it is not there now.

[sarahsales88]

Hi.  When I go "Order Details" there is not a drop down on the left "send refund". There was in the past a link to click on to send a partial refund, but it is not there now. 

[38e_avenue]

I do almost every week. No defects - don't worry 😄

[sarahsales88]

Found it 😅  In "Order details",  a blue area near top/mid page has "Leave feedback" as a title. The tricky part is that beside that title is a little 'v'. Click on that and a drop down menu appears with various choices (14 in all). Third from bottom choice is "Send refund".  Whew, well hidden. Took over a frustrating hour to find it.