here's my read on it. you are a fairly new seller. scam artists from foreign countries with sketchy postal systems often prey on newbie sellers who dont know there are certain countries in the world you just cant ship to safely from Canada, and Mexico is one of them.
Its one of two things - they know they can just claim its lost and you'll have to refund, or they are clueless and just want the item. My bet is likely the former. This guy took a chance that you wouldn't know and it paid off for him, he got a freebie in the offside chance it got thru. Either way, whether its the buyer who is dishonest or the postal service, the result is the same - you are out the dough.
Diligent buyers from latin and south American countries use parcel forwarding services in Florida or Texas to buy their items because they know their postal services are unreliable. They use these services to be insured they get their item.
Its not to say all items get lost going to these countries, but its a common scam in non first world countries. My experience has been scattershot but the only South American country that you can pretty much expect 100% of the time that stuff will not get there is Argentina. From my experience, the only country in latin and south America that has a reliable postal service you can expect items to get to without tracking (and a place where citizens understand that their postal service is slow and dont hassle you when stuff doesn't arrive "on time") is Chile. Brazil is also too hit and miss to take the chance on, except for Sao Paulo and metropolitan area, I think I have only ever had one item going to Sao Paulo that did not make it to destination over the years.
Sometimes you have to learn the hard way when you start out, and this is one of those times. Coming from a fellow Canadian, I would add Mexico onto your blocked list and forget about them. As I said, they can always use a parcel forwarding service in the US and they can always order stuff if they set up an address and postal box in a US border town, I have had a bunch of Mexican customers who do that, one guy who drives 7 hours (!!!) to pick up the stuff he orders. This same guy also told me "dont ship to Mexico!" lol
So next time someone from a country you have decided is too risky to ship to messages you to ask if you will ship there, just politely reply that you dont ship there and leave it at that, its not worth the hassle of having to go thru what you did and still be out the money for your item.
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