Why buyers are nervous of "us", an interesting read of the buyers perspective

[ricarmic]

This has been discussed here before, but I thought it was an interesting read...

https://www.cbc.ca/news/canada/ottawa/online-shopping-paypal-ottawa-purchase-protection-1.6046831  

[clemowbooks]

We should note that if the items were purchased through eBay, the buyer has 30 days to file a dispute with eBay.

And as the article says, if the buyer backs his PP account with a credit cards, rather than a balance, he can also file a chargeback for up to 180 days, depending on the contract he has with the card.

From a seller's perspective, it is a Seller Protection against unwarranted claims that the unhappy buyer has to pay for return shipping.

[ricarmic]

The possible issue that articles like this create is that they suggest it is safer to simply buy it and then do a credit card chargeback, which from our seller perspective (ebay's too likely) is the worst possible way to resolve it.

[marnotom!]

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@ricarmic wrote:

The possible issue that articles like this create is that they suggest it is safer to simply buy it and then do a credit card chargeback, which from our seller perspective (ebay's too likely) is the worst possible way to resolve it.

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Exactly.  The reason why eBay and PayPal have their buyer protection procedures in place is not just to instill buyer confidence, but also to bypass the chargeback process, which can be time-consuming and expensive.

[deeeight]

I know Sean Ralph, that's definitely too small a folding stool for his legs... he's a rather large lad. But like many CBC articles they left out important information like ebay's virtually automatic return acceptance process that can be abused claiming the item is "defective" even when it isn't. Ebay requires full refunds which means you're out the cost you spent on shipping and if you followed the actual ebay requirement to have shipped with tracking, that's not particularly cheap in from Canada. I've had buyers open returns after buying items which were properly described but NOT actually compatible with their bicycles... because they neglected to check ahead of time that it was the part they actually required. Also Paypal doesn't refund you the fees they deducted for processing the payment for you nor do credit card companies refund their merchant account clients fees for returns. That is why a lot of retail businesses only offer "store credit" for returns. They're otherwise taking a 3-4% loss for the returned item. Ebay also eliminated charging a re-stocking fee for returns as of a couple years ago. Again... sounds great for a buyer to get their money 100% back but also ripe for abuse against sellers.