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When the question was raised today at the weekly board hour, this is the reply received from eBay.ca staffer:
"This is easier to explain from a buyer point of view rather than a seller's.
On eBay.com, buyers can only put items that were listed on eBay.com in the shopping cart. Any items that were listed on other sites they have to buy via the classic eBay checkout. This includes BIN items from other sites, which on eBay.com have to be paid for in order to "own" them (meaning until a BIN item is paid for, someone else could buy it). As a result, if a Canadian seller has combined shipping discount rules set up for their BIN items, buyers on eBay.com won't be able to get those combined shipping discounts. If a Canadian seller listed their items on eBay.com instead, then this problem goes away and US buyers can use the shopping cart to combine items.
On eBay.ca, the shopping cart was built differently: it can take any items listed on any eBay site in any currency, regardless of who or where the buyer is. We could call it a "universal shopping cart." This means that if a CA seller gets an email from a US buyer saying "I can't combine your items into one order, the site wants me to pay for each one individually with full shipping," the seller can tell them to go make their purchase on eBay.ca instead, where the shopping cart will work for them to buy the same items."
@rose-dee wrote:Yes, well, I would strongly suggest all sellers read the remainder of that string.
Raphael's answer you quoted was just the regular "party line" of eBay, suggesting that somehow Cdn sellers are the authors of their own misfortune if they don't use the workaround of listing on eBay.com.
Something is rotten in the state of eBay if they can't manage to make all shopping carts on all sites operate seamlessly with each other.
His answer to me that my statements were "grossly" in error did nothing to help the situation.
That is the kind of response that is only making matters worse.
I understand completely that the eBay.ca shopping cart has no issues and no faulty programming as long as one is logged onto eBay.ca. What is faulty, actually, is that the eBay.ca cart doesn't function -- or if you prefer, "talk" -- with other sites. It's almost as if eBay is dozens of separate entities, like trying to make Ford parts fit a Chevrolet car.
I usually don't become involved in the weekly board discussion or post much elsewhere in the forums anymore, but I'm always reading 
I cannot believe he responded to you like that quite frankly.
Then on top of that his last post was downright mocking the situation!
@007steveb16 wrote:I usually don't become involved in the weekly board discussion or post much elsewhere in the forums anymore, but I'm always reading
I cannot believe he responded to you like that quite frankly.
Then on top of that his last post was downright mocking the situation!
Thank you for that -- I was thinking perhaps I was just being too sensitive, but I was shocked at his berating and insulting me openly like that. I didn't find it very helpful or professional. And then just shutting the discussion down with a rather sarcastic comment.
It isn't sellers' fault (or our responsibility) that things don't function properly, yet we're being scolded for bringing the matter up. I'm sorry eBay.ca thinks this is an overworked subject, but I feel it is far more serious to Canadian sellers than management seems to think. To call it a "major pain" as Raphael did makes it sound like a mere inconvenience.
Let me put it this way: eBay talks about issues they perceive may turn buyers away, or prevent them from returning, as a rationale for the defect system. Well, honestly, if I were a U.S. buyer and went to, say, the Sears.ca site and found I couldn't easily combine items in an online cart as I expected, would I be likely to make any purchase at all? Would I ever be inclined return to try again?
Essentially what this is doing, in my view, is turning a whole lot of buyers away from the Canadian site. We as sellers will never know how many, and I doubt eBay can capture those statistics, but I'm sure it isn't making the eBay.ca site more popular with non-Canadian buyers who have tried to make a multiple purchase and failed. My opinion is that the ones who do get through (by backing out and buying items one by one) represent a minority of those who may have tried and given up.
@rose-dee wrote:
@007steveb16 wrote:I usually don't become involved in the weekly board discussion or post much elsewhere in the forums anymore, but I'm always reading
I cannot believe he responded to you like that quite frankly.
Then on top of that his last post was downright mocking the situation!
Thank you for that -- I was thinking perhaps I was just being too sensitive, but I was shocked at his berating and insulting me openly like that. I didn't find it very helpful or professional. And then just shutting the discussion down with a rather sarcastic comment.
It isn't sellers' fault (or our responsibility) that things don't function properly, yet we're being scolded for bringing the matter up. I'm sorry eBay.ca thinks this is an overworked subject, but I feel it is far more serious to Canadian sellers than management seems to think. To call it a "major pain" as Raphael did makes it sound like a mere inconvenience.
Let me put it this way: eBay talks about issues they perceive may turn buyers away, or prevent them from returning, as a rationale for the defect system. Well, honestly, if I were a U.S. buyer and went to, say, the Sears.ca site and found I couldn't easily combine items in an online cart as I expected, would I be likely to make any purchase at all? Would I ever be inclined return to try again?
Essentially what this is doing, in my view, is turning a whole lot of buyers away from the Canadian site. We as sellers will never know how many, and I doubt eBay can capture those statistics, but I'm sure it isn't making the eBay.ca site more popular with non-Canadian buyers who have tried to make a multiple purchase and failed. My opinion is that the ones who do get through (by backing out and buying items one by one) represent a minority of those who may have tried and given up.
Yeah! I saw that too and was disgusted. Why are you/we fighting so hard to get something to work the way it should? And, we are not using the system for free.
Good job Rose-dee for making your point(s) over there. I was reading your comments and responding as though you could hear me 🙂
@rose-dee wrote:
@007steveb16 wrote:I usually don't become involved in the weekly board discussion or post much elsewhere in the forums anymore, but I'm always reading
I cannot believe he responded to you like that quite frankly.
Then on top of that his last post was downright mocking the situation!
Thank you for that -- I was thinking perhaps I was just being too sensitive, but I was shocked at his berating and insulting me openly like that. I didn't find it very helpful or professional. And then just shutting the discussion down with a rather sarcastic comment.
It isn't sellers' fault (or our responsibility) that things don't function properly, yet we're being scolded for bringing the matter up. I'm sorry eBay.ca thinks this is an overworked subject, but I feel it is far more serious to Canadian sellers than management seems to think. To call it a "major pain" as Raphael did makes it sound like a mere inconvenience.
Let me put it this way: eBay talks about issues they perceive may turn buyers away, or prevent them from returning, as a rationale for the defect system. Well, honestly, if I were a U.S. buyer and went to, say, the Sears.ca site and found I couldn't easily combine items in an online cart as I expected, would I be likely to make any purchase at all? Would I ever be inclined return to try again?
Essentially what this is doing, in my view, is turning a whole lot of buyers away from the Canadian site. We as sellers will never know how many, and I doubt eBay can capture those statistics, but I'm sure it isn't making the eBay.ca site more popular with non-Canadian buyers who have tried to make a multiple purchase and failed. My opinion is that the ones who do get through (by backing out and buying items one by one) represent a minority of those who may have tried and given up.
One thing I always keep in mind is it seems like Raph is working with his, "back up against the wall", so to speak.
.com is the mother ship let's remember. With that last set of job cuts too, I wonder if anything happened with our guys??
I've always felt that the help hours are more "lip service" than anything else. Not out of spite but as a result of circumstance. I mean look how many they've cancelled...
I'm not saying they don't care but I feel like there's only so much room for them to work within.
I sometime picture them asking .com with a voice similar to Oliver...."Please, Sir, I want some more"
United States: 318 million Wallets
Canada: 35 million Wallets
Just sayin....I do agree though that we cannot let our voices to silent.
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