Hi everybody,
As many of you saw in their eBay announcements, Feedback 2.0 is coming soon. This is a new parallel fb system to help buyers sharing their experiences with sellers on eBay.
It doesn't seem that we, sellers, will be able to reply to unfair rating from not patient buyer or buyers who doesn't understand that, for example, it is normal to charge an extra $2.00 to prepare their order. For my part, I sell an item that takes 15 minutes to pack and prepare... And I'm also thinking of removing the possibility for int'l buyers to use SURFACE service (cheap, but takes 4 to 8 weeks) to avoid bad rating because of buyers who doesn't understand that THEY chose the slow service.
And we, sellers, what do we have against buyers with bad reputation ? NOTHING, except the ability to block a buyer ID (totally useless once item is purchased or with last second bidders), and the ability to block buyer with -1, -2 or -3 feedback comments (totally useless, from my point of view).
Paying hundreds of dollars in eBay fees each month, I can't believe that I have no way to block buyers with my own specifications. This is my business and I pay my "rent". Of course, eBay would lost many sales, they probably don't give a damn about seller's vulnerability against weirdos.
I suggest, in exchange of Feedback 2.0, that eBay provides the possibility to sellers to block users by their rating %. Here's example of the simple feature we could use :
BLOCK USERS WITH A RATING OF __% OR LESS
This is a tool I'd use, because we, sellers, are defenseless against buyers with bad reputation. I'm sure everybody here experienced at least once the bad surprise of learning that the one who won or purchased an item has 75% of rating, with many negative fb from other sellers stating : "BEWARE SELLERS!", "BUYER NOT PATIENT", "WHY BLAME ME?" or "YOU SHOULD HAVE EMAILED ME", etc.
We are totally defenseless against these unwelcomed buyers. Our reputations are between their hands for sometimes only a $5 profit on an item! Ebay is forcing me to accept them, earning seller fees with them, while sellers are getting their reputations harmed by unavoidable problematic buyers.
Am I alone ?
