The shopping cart is broken. Ebay is aware of this and I am told it affects some sellers for some reason but not others.
Buyers have not been able to combine purchases from me for several weeks (if not months) and have to pay for each item separately if they don't think to buy-it-now directly and request-a-total from seller. It applies equally to domestic and international buyers.
Obviously, this is creating a tremendous problem for me and, each time I call ebay to report it and/or provide the error messages the buyer has given me, I am placated with, ' We are aware of the problem and working on it, thank you for your time'. I don't even want to consider how many buyers are simply too annoyed to proceed when they meet this error and dump their cart and leave without buying anything they planned to purchase.
So... as I'm growing weary of waiting for someone from ebay to fix this problem, I am now searching for the common factors from other sellers who are experiencing the same shopping cart malfunction. Is it calculated shipping? Flat-rate shipping? The fact I've some items listed in each?
This affects shoppers who may be trying to make two or more flat-rate shipping purchases as well as shoppers who are trying to purchase two or more calculated shipping items but not actually mixing those together in the same order. On my end, all my boxes are checked that need to be, believe me. I've looked.
Any thoughts are welcome. Thank you for your time.
Maureen
