05-30-2014 08:38 AM
Last March and April I sold three items to one Bulgarian and two Ukrainians. The three of them filesd cases item-not-received and got refunded by ebay/paypal. I used canada post International air light pkt. I was disappointed by ebay policy. They ask for tracking info but they know that it is not mandatory.
Also, there are many countries that would not have tracking system.
Any other cases with East Europe buyers? Thanks.
05-30-2014 08:54 AM
05-30-2014 09:36 AM
Thank you for your reply
I shipped once to Israel without problem, but it took 2 months (surface).. may be for security reasons...
ebay policy is: the risk is all yours...they said they could not force people to use tracked shippings because sometimes sellers want toassume the risk when they sell cheap items..
At Aliexpress tracking number and signature are mandatory even for 1 cent item. lol
05-30-2014 09:41 AM
05-30-2014 09:41 AM
05-30-2014 09:43 AM
I shipped once to Israel without problem, but it took 2 months (surface).. may be for security reasons...
No it was because Surface shipping takes two to three months. Customers get antsy after 30 days, often after 20. And if you can't prove delivery (in part because the parcel is not yet delivered) you will lose your case.
Air Mail takes about a week, and customs etc another week.
Don't ship without tracking/Delivery Confirmation unless you can accept that this item is 'lost' and you will be refunding.
05-30-2014 10:53 AM
According to Canada Post the shipping to Israel takes 2 months.
If the item does not return back to sender after 2 + 2 = 4 moths:
60 % the buyer is dishonest
39 % someone from the costoms/postal services at the destination country just stole it.
1 % the item is just lost anywhere
05-30-2014 11:01 AM
05-30-2014 02:34 PM
I always ship with tracking. No matter what. I know the cost can be high so it may scare many buyers away, but I would rather be safe than sorry. If their country does not allow for tracking information then I dont ship there
05-30-2014 02:51 PM
@jerseywithstats wrote:I always ship with tracking. No matter what. I know the cost can be high so it may scare many buyers away, but I would rather be safe than sorry. If their country does not allow for tracking information then I dont ship there
That may be fine for some sellers, but, I am not letting "a nickel hold up a dollar".
The more risk I accept, the higher my net sales.
I can have sales of $1000 a month with tracking, or $2600 with $50 losses per month without tracking. Hum? I am $1550 a month ahead.
05-30-2014 03:02 PM
I agree that tracking for all items is just not feasible for most Canadian sellers. Plus, tracking doesn't guarantee delivery, an item could still get lost. I know that some sellers recommend using insurance over tracking as it is less expensive and it does cover items that haven't arrived.
Mr E, you have mentioned using xpresspost on occasion so do you use that just when your item is worth a specific $ amount?
05-30-2014 03:34 PM
05-30-2014 04:12 PM - edited 05-30-2014 04:13 PM
My items are usually over $100 and if say it is shipped to Sweden. It is shipped with tracking. The cost does go to the buyer, and yes Im sure I have lost sales over it , but I haven't lost any items or money due to not arriving as it is insured. Since most of my sales are in the U.S. and Canada , Im OK if other international buyers dont want to pay for tracked shipping.
I do understand that shipping an item worth only a few $ isnt worth sending it with tracking. I guess its all about what you feel the risk is.
P.S. you can add France to your list.
06-01-2014 07:20 AM
Did you give those buyers any indication of how long the items would take? We always tell them in countries like that up to 4 weeks. Also NEVER send over seas by surface. It will take longer than 45 days in most cases and when it does finally arrive they already have the money back from paypal after they opened a case on day 44 or sooner.
06-01-2014 09:18 AM
Me too I had few ''bad'' sales experiences lately with east europe, even a russian customer ask for a refund because he received an open empty envelop ?!?!?
That is why I stop ship in those countries, unless buyers are willing to pay for Int'l Parcel (Tracking).
Cheers
06-03-2014 09:57 AM
Had some lately... I don't think tracking is the only solution, especially with low value items.
My question : what is the ebay/paypal point of view on this issue ?...