Here is some more information that I posted on the US PowerSeller board yesterday based on questions I received.
1. More details on eligibility
The exclusive offer is available to you if you are a registered eBay PowerSeller and your country of residence and eBay registration is in one of the following countries: the United States, the United Kingdom, Hong Kong, or Canada,.
To participate, you must also have a PayPal account that is registered in one of the countries listed above and linked to your eBay account. Your PayPal and eBay accounts must be in good standing.
We’ve linked eBay PowerSeller IDs with their corresponding PayPal accounts, but it’s not an exact science. If you meet all of the eligibility criteria and you’ve tried to enroll using all of your PayPal accounts and are still not eligible, please contact
PayPal customer service.
2. Protection for payments for goods not sold on eBay
US and Canadian PowerSellers who enroll will continue to receive protection for payments for goods not sold on eBay if the transaction address was a confirmed address. Please see the expanded seller protection
terms for the full detail.
Even though confirmed address is still required, you will see some improvement in your protection for payments for items not sold on eBay. We’ve eliminated the annual cap in coverage and relaxed the requirements for shipping documentation in the event of an unauthorized payment (proof of shipment instead of proof of delivery).
3. Once I enroll in expanded seller protection, is the protection retroactive?
Once you enroll, you will enjoy expanded seller protection on all eligible payments you receive after your enrollment. Payments received before enrollment are eligible for protection under the Seller Protection Policy if you are a verified Premier or Business seller in the US, UK or Canada.
4. How will I know if a transaction is eligible for expanded seller protection?
Once you’re enrolled in expanded seller protection, you’ll notice that your Transaction Details page looks a little different. We’ve removed the eligibility marker, so you’ll need to remember that all payments for eBay tangible goods that you ship (and that are not paid for with Virtual Terminal or our Direct Payment product) are eligible for protection. If your payment is for a good sold off of eBay, then it’s eligible for protection as long as the address is confirmed.
We plan on bringing back the eligibility marker in the summertime to make it easier for you.
See the
terms for full details on eligibility.
5. My Paypal settings were previously set to block payments from unconfirmed addresses. Do I have to change any settings in my Paypal account so the buyers can pay, or will the unconfirmed address payments just go through now?
If you were blocking payments from unconfirmed addresses and enroll in expanded seller protection, the setting is changed automatically to accept payments from unconfirmed addresses.
6. More details on shipping documentation required in the event of a claim
To be covered in the event of an unauthorized payment, all you need to do is provide proof that you shipped to the address on the Transaction Details page. Your proof of shipment should show the destination address (zip/postal code or city, country at a minimum), some official acceptance (like an online status of accepted or delivered, or a postmark), and the date shipped or delivered. See the expanded seller protection
shipping page for more information.
In the event a buyer files a claim or chargeback of non-receipt, then you will need to show proof of delivery in the form of a tracking number.
I know this is a major area of concern for you and other sellers, so I’m working on updating the Security Center in the upcoming months with more detail and examples of acceptable proof of shipment and delivery.
Thanks,
Sarah