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"... but it doesnt happen very often."
Quite true.
There is so much paranoia on these boards at times that folks lose track of reality.
Yes there is abuse of the system and fraud by some (despite all the prevention measures by eBay and PayPal).
Yes sellers are always liable on eBay and anywhere else when selling online and accepting credit card payments, directly or indirectly.
The overall level of abuse/fraud is generally small and should be costed by sellers as a "cost of doing business" just like brick and mortar stores allocate a small percentage to cover shoplifting and pilferage.
Nobody likes it, nobody thinks it is a "good thing" but let's not get carried away thinking it is a major problem.
Now, I accept the fact that some sellers do not have a high level of risk tolerance. It is a "no win" situation for them.
"Everyone always thinks change is impossible until it happens."
Guess what. I totally agree with you on that.
And still people dodge the main issue. And don't answer the question.
Why are sellers automatically distrusted while buyers are trusted right away?
The answer to this I believe is simply statistics. In a situation where the only evidences are seller's word vs Buyer's word, You obviously cannot rely on hard proofs. You have to apply blanket rules.
Ebay likely calculated that it is overall better for business to not anger Buyers. Even if that means potentially angering a seller.
There are more buyers than sellers. Buyers do not know how things work from the perspective of a seller. Nor do they care. When they feel wronged they are likely to never come back and tell all their friends that ebay sucks balls.
Of course some scammers rip off some sellers thanks to these rules.
But once again:
In close to 1500 sales, I have never been scammed even once. Of course I had some unfair requests from buyers, but those are very rare, overall less than 1%. They result in some kind of loss, but they are not scam.
My seller rating is very high despite the fact that I dont even ship tracked. Am I lucky? Maybe a little bit I dunno. But I guess in average buyers are all not that bad after all.
Also remember that a seller being victim of a scam will report the buyer. That might not get his money back, but the same account cannot scam repeatedly. They will be banned by ebay after being reported repeatedly.
If a seller were to be paid right away instead of after the buyer receives how exactly does that hurt the buyer, given they are already protected?
It does not hurt the buyer, it hurts ebay. The point here is ebay/paypal protecting themselves.
Basically they guarantee the buyer satisfaction. If a new seller turns out to be a scammer, the buyer will be refunded. If the scammer was paid immediately he will probably just disappear with the money and ebay has to take the hit, or invest resources pursuing the scammer. By freezing money for new sellers, ebay avoids all this **bleep**.
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