@pjcdn2005 wrote:
There is no charge for a signature for USA Xpresspost, it is automatically included.
Sorry but you have NEVER been able to buy a signature option for xpresspost USA. Now it is included and is free but in the past it was not available on Paypal or from Canada Post.
You know, 'honeybed' may have had a point, although it may not have been clearly expressed. I sent 2 Xpresspost USA parcels in the last couple of weeks, expecting, as you say, that signature confirmation would be included.
On checking the tracking information (both have since been delivered), I see that for each one the "Signatory Name" has been recorded, but when you click on it, you can't access the actual signature online -- a Canada Post phone# is given "for further information".
Now perhaps it is possible to get a copy of the actual signature by phoning Canada Post, I haven't tried. However, I did click on "Get a Delivery Certificate", and here is what popped up:
http://www.canadapost.ca/cpotools/servlet/DeliveryConfirmationServlet?trackId=EM006355259CA
Notice that this document indicates signature is "not available". Whether that means "not available from anywhere", or only available upon telephone request, I don't know. I'm planning to call the phone # indicated and see what Canada Post says about how one gets the actual signature confirmation. If this were a matter of a dispute, I would think Paypal would require a copy of the actual signature.
As for Paypal not indicating that signature confirmation is included when one prepares a label, it would be nice to have some sort of comment next to the "Xpresspost" selection to clearly state that SC is included in the price being paid. I have to admit that even though I've used Xpresspost a fair amount, I still stop and wonder when I'm doing the label.
By the way, 'honeybed' may be right concerning the "X" line for recipient's signature -- it is not a line at the bottom anymore, but there is a box just below the bar code with sections for recipient name, signature, and date of receipt. I presume that many of these deliveries are handled by digital signature now anyway.
I agree with 'honeybed' that Paypal could make their label information a bit clearer. Perhaps a phone call would work best -- I hear Paypal (unlike eBay) actually has trained and effective people at their customer service numbers.
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