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On June 12th, the first post during the "Weekly Board Hour" read:
Good afternoon.
I would like to follow-up on the questions I raised last week about eBay’s Global Shipping Program (GSP).
As stated, eBay does not provide a breakdown of the so-called “import charges”. Often, the number does not seem to make sense based on what buyers know about applicable taxes.
Why can’t eBay provide a detailed breakdown of those “estimated import charges”? How much of it is actually calculated for duty (if applicable)? For taxes (GST/HST/PST) if applicable? Handling fee? Brokerage fee? Additional shipping charge (from PB distribution centre to buyer)? Etc…
Also, have you considered opening a discussion board manned by Pitney Bowes personnel to answer questions on their program? This was done by eBay way back in 1999/2000 for PayPal well before eBay purchased the payment system. PayPal staff was allowed access to eBay’s board to answer technical and policy questions.
A question that keeps coming back is: how do Canadian buyers get their PB “import charges” refunded if the transaction is cancelled? The seller refunds the purchase price, that is easy. However, how do Canadian buyers get their money back from PB? Similar question: how do Canadian buyers get their duty and taxes refunded should the goods be returned to seller in the USA?
Post # 4 from eBay.ca: "These are all great questions for which I'll have to source answers from a colleague from the GSP team."
Post # 29 from eBay.ca: "I'm still waiting for an answer from my US colleague Pierre, I'll post the answers here when I have them and notify you via email."
When can we expect answers?
=============================================================
Then other questions were asked on post #22
"Another question, if I may, on the subject of GSP.
eBay staffers are also eBay buyers.
Have any of you in the Toronto office actually made an eBay purchase from American sellers offering GSP?
What was your experience? Was it faster? Was it more expensive? Was the cost of tax(es) properly broken down? Did Pitney Bowes provide you with their GST/HST or business registration number as required by Canadian law?
Finally, having gone through the experience, would you do it again?"
No reply. Does it suggest nobody on staff at eBay.ca ever used GSP ? The silence speaks for itself.
pierrelebel wrote:
As stated, eBay does not provide a breakdown of the so-called “import charges”. Often, the number does not seem to make sense based on what buyers know about applicable taxes.
Why can’t eBay provide a detailed breakdown of those “estimated import charges”? How much of it is actually calculated for duty (if applicable)? For taxes (GST/HST/PST) if applicable? Handling fee? Brokerage fee? Additional shipping charge (from PB distribution centre to buyer)? Etc…
.............................
This is the breakdown of the BOGUS "import fees" eBay and Pitney-Bowes are trying to abscound from international Buyers from USA based Sellers!
“Import charges”: this amount is comprised of the following variable charges, as applicable:
Commodity taxes: any and all sales, goods and services, and value added taxes or other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation, including, but not limited to, duties, tariffs or excise taxes, but excluding income taxes, that are required to be paid in respect thereof upon importation to any governmental or regulatory authority in the country of importation, as well as third party brokerage fees (such as advancement and disbursement charges and any and all additional handling or filings fees due to third party customs brokers) and penalties (but excluding any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials after a GSP Item has successfully cleared customs and been delivered to, or made available for pickup at, the delivery address specified by you);
Classification fee: a variable fee associated with the assignment of a Harmonized System (“HS”) classification code to each commodity. An HS classification code is a numerical code used as the basis for the calculation of applicable customs duties and is usually required by your local customs authorities for importation declaration. If the GSP Item that you purchase is not subject to Import charges, this fee will be included within the Shipping amount quoted to you;
Export compliance fee: a fee covering export compliance screening, verification that export licenses are not required, and the assignment of an Export Control Classification Number (ECCN). If the GSP Item that you purchase is not subject to Import charges, this fee will be included within the Shipping amount quoted to you;
and,Importation risk premium fee and variances: a variable fee covering operational expenses associated with short-term loss recovery and the management of any variances between the quoted Import charges and actual costs.
Two weeks later.....
http://community.ebay.ca/t5/Weekly-Board-Hour-Session/June-26th-Weekly-Board-Hour/m-p/125915#U125915
"The only outstanding question to which I promised an answer was "what happens to the import charges if a buyer returns a GSP item for refund?" I still don't have the answer to this and will follow up with it as soon as I have it, as promised."
Why do I bother? Staffers and managers do not even read the questions 😞
"All people have to do is look at a few items..."
Toby do not make excuses for the staff and management of eBay.ca.
All they have to do is give Canadian users answers instead of us having to do the detective work and assume we have the right answers
@toby**bleep**zu wrote:All people have to do is look at a few items and its easy see the GSP take is very low and a lot of the complaints are way over the top.
Just take a look at this item: 171041177942
Item price: $21.99
Shipping: $17.03
Import Charges: $6.79
Shipping + Import charges are more than 100% of the item price. Doesn't make any sense 
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