I got an unfair negative feedback recently. This buyer asked for a refund after 1 month of purchase, and she never contacted me before. I explained that I can only accept the return for a refund within 14 days following the close of the auction (listed in the description). She said she is single and works 75 hours per week, she didn't have time and didn't know how to install the system ( Maybe not true). I told her as the return policy, I can't refund her but I can offer her the free setting up. She didn't respond to my offer, but leave the worst negative feedback 2 days later. I contacted eBay to remove the NG FB, but they wouldn't do it. I really don't understand that. As per eBay's Policy, once the buyer won the item, we both side are bound to the terms as described in the listing. Now, the new FB policy is unfair to the sellers. Of course, 99% of the buyers are very kind, but few are abusing the new FB system. The final victim will be eBay!
I would be very grateful if you could make common on this issue. Thank you in advance.