@afantiques wrote:
High-ticket item sellers may be hesitant to use the programme because of PBI's unilateral power to seize items if they declare that the item isn't shippable (despite the fact they received the item fine) and "reimburse" the buyer, meanwhile neither parties have the item any further and PBI can sell off the item in its "disposing" with a markup on the original cost to make a profit off of these seizures.
This is more than a bit far fetched. Why would a seller care, they stay paid, the item is sold, and from their point of view, it is no skin off their nose if whoever ends up with the item sells it at a profit. I really cannot see that the re-shipping center would have an expert appraiser of just about any and everything scanning all packages to select any that seem to have potential for a profit, any sales of unshippable items are likely to be distress sales to recoup whatever the shippers can, and would as a rule involve a cash loss.
Many sellers care about their customers' satisfaction.
A seller who can't get their packages to their customers is often seen as a poor seller regardless of DSRs or other visible parameters. eBay tries to manage the situation with the GSP by protecting sellers from poor shipping ratings, but there are blogs and so forth on the Internet that eBay has no control over who people can post their poor experiences about specific sellers with no holds barred nor any content removal. The fact eBay shields the seller and that there's no public metrics about PBI akin to DSR figures should be an element of concern. I wager if PBI was a regular seller on eBay and had this much issues with shipping, they'd be suspended/terminated by now as their DSRs would be through the floor.
As far as appraisers, I never said they did, but still what right does PBI have outside of their contracts to decide to keep an item? If someone spends money on eBay, they are spending that money for the item's successful delivery — it's a waste of time otherwise, if PBI fails to meet that on an item, the item should be sent back to the seller, potentially at the seller's expense if they were at fault for not properly filling out qualifying details. If PBI won't ship it as a matter of awkwardness or inability to fit it on the skit, etc, then it should be sent back on PBI's dime as a failure on eBay's part to check if the item's qualifications.
For PBI to accept an item into their warehouse process, then decide they can't ship it is bait and switch: "Oh, we can't ship this... but everybody gets their money back and can go on their merry way, oh and we're keeping the item that the customer was expecting, and won't tell you what we're doing with it" (Bait: Promising shipping, Switch: Refund and PBI now owns the item since they officially paid for it and gets to resell the item to recoup the refund plus any profit they can get)
If eBay can program their website to do the thing with photo size, they can put in checks to see if PBI will ship an item or not and require those to be entered. Neither buyers nor sellers should be kept guessing and have to "hope" that the item passes PBI's process where neither party may see the item again.
c!~~_7.JPG "kalvin@ebay.com"){kind=avatar}
w~~_7.JPG "pjcdn2005"){kind=avatar}
