eBay

onebadwolf · ‎02-11-2020

Has anybody successfully filed a dispute with PayPal over the GSP? Specifically on grounds that the service is substantially different than what is advertised? tracking, consistent late delivery etc?

Getting sick and tired of paying triple for non existent fees and slower delivery than basic USPS. Not to mention that their concept of "international tracking" consists of Item en route for weeks, with no location at all after the item gets to Canada.

mrdutch1001 · ‎02-11-2020

Why would one continue to purchase from sellers who use GSP when so dissatisfied??

Purchasing from a seller who uses GSP is a CHOICE, not mandatory!

onebadwolf · ‎02-11-2020

Why would somebody reply to a question they obviously have no experience with, with a hypothetical question, and a blatantly obvious statement?

I wont interfere if you wish to overpay, get no tracking, and 4 to 6 week delivery times. That is your choice. Enjoy.
People get robbed at ATMs. Going to one is their choice. Some might enjoy the experience. Others like myself, would like to both use the ATM, and not be robbed.

Thank you for your helpful comment.

mrdutch1001 · ‎02-11-2020

Your assumptions are way off base!

I have on occasion purchased from a seller who used GSP and there were NO problems....Items had NO customs fees and/or taxes at time of purchase and none were due when the items arrived ..delivery time within 2 weeks...tracking was provided and I was able to track items' journey. Not everyone has had bad experiences using GSP sellers...

I have not purchased from a GSP seller in the past year or so ...as I do very little purchasing from eBay anymore...

onebadwolf · ‎02-11-2020

I choose my words carefully. Unless you have used the dispute resolution process with PayPal, over the GSP, like I mentioned in my initial post, and are willing to discuss it, your entire response is way off base.

I get it. You are horny for the status quo. However, I'd like to see a system that is more fair, equitable, and promotes commerce. At the very least, I'd like to actually receive the service that is promised, and that I pay for. There are fundamental principles of natural justice involved here. You don't get that. And that is OK.

I was hoping that perhaps somebody here might have same pertinent, relevant information regarding approaching this from a specific direction. I was not looking for anybody to explain to me what is, and is not mandatory. I personally cannot imagine where you read in my post, that I wished to communicate with those who have no information beyond the insultingly obvious.

I think it can be improved. It's not rocket surgery. This is fixable. All that is required is incentive on the part of the involved parties.
Now, I have to waste time looking for the ignore option. There's always those it seems, who feel an overwhelming compulsion to endlessly blather about that which they have no interest in, or knowledge of. Like the troubled souls lurking in a Linux forum, who pointedly and rudely ask if all the appropriate Microsoft updates have been applied when seeking advice about conflicting dependencies in Debian.
Good evening.

retroman_studios · ‎02-12-2020

I have filed a case against GSP, but it was part of a case that was filed against the seller, and in the past (unsure now) if you opened a case on a purchase and it was GSP, they automatically open two cases as there are two transactions.

Once the primary case was closed, you could escalate the second case and it always find in your favor. But this was two or more years ago.

brettjet38 · ‎02-12-2020

"Getting sick and tired of paying triple for non existent fees and slower delivery than basic USPS."

Then do not shop from GSP registered members, your problem is solved.

Also, the GSP is actually about collecting the TAXES and DUTIES that Canadians do not want to pay on there purchases...

Personally, I buy GSP listed items only when it is a large lot, as for the Duties and Taxes, c'est la vie!!

brettjet38 · ‎02-12-2020

...and there is no need to act like a "snarky" ____ (fill in your own words)

That reply got a few likes, yours?

femmefan1946 · ‎02-12-2020

I wont interfere if you wish to overpay, get no tracking, and 4 to 6 week delivery times.

Well, no , no, and no.

The cost of shipping is based on the seller's shipping charges, but also on Canadian duty (on items over $20Cdn), Canadian sales taxes (always charged, even if the item is not dutiable), and a small (~$5) GSP service charge. (With USPS shipping, the Canada Post service charge is $9.95).

You see two sets of tracking when purchasing through the GSP.

First the seller's tracking to the plant in Kentucky.

Then eBay sends you a UPAxxxx number for tracking on the GSP website.

https://parceltracking.pb.com/app/#/dashboard/

When the parcel reaches Canada it is usually transferred to Canada Post for final delivery.

FWIW- when buyers post the tracking here, because they are having a problem, it is noticeable that the USPS shipping takes a few days, the GSP plant 24-48 hours, the GSP shipping to Canada another 24-48 hours and then Canada Post takes five to seven days. I think part of the problem is that every step is recorded, even if each step is an hour or a minute later. People panic when the see the long list of steps.

I've been over 30 years in the mail order business, and I allow 20 days for delivery within North America (to or from the USA or within Canada). Usually it's faster, but allowing three weeks is normal. My last non-GSP purchase was eBay shipping supplies which took six weeks to arrive by UPS. (purchased Dec 13, arrived late January).

Just as with any eBay purchase, you are given a window for delivery. If your item is later than the last estimated date, you have 30 days to Dispute the transaction. Do state in the Resolution Centre that this is a GSP transaction, because they have specialists.

GSP is much better about refunds than most private sellers, because the company does not take problem transactions personally.

And of course, CBSA has made the wise decision that it costs more to assess and collect applicable duty and Sales Taxes on low value (under $100) items than could possibly be collected. So they ignore 94% of those (their own numbers). If they did you would be paying that duty, Sales Tax, and the $9.95 Canada Post fee on your doorstep.

femmefan1946 · ‎02-12-2020

Umm-- why were you filing your Dispute with Paypal?

EBay gives you a window for delivery.

If the seller* misses that window, you have 30 days to open an eBay Dispute in the Resolution Centre.

As I mentioned, it is useful to state in that Dispute that the seller used the GSP, because there are GSP specialists handling Not Received disputes and Not As Described** disputes.

You are covered by the eBay Money Back Guarantee and also by the GSP.

I can understand a PP rep being confused by mention of the GSP.

Did you use their Resolution Centre?

Again the Dispute would be either Not Received or Not As Described/Late.

With a PP Not As Described dispute, you would be required to return the item to the seller before getting a refund. And you pay for the return.

Did you do that?

*The seller chooses the shipper and is responsible for delivery.

** Not As Described for damage in transit , but also for late delivery.

kh-leslie · ‎02-12-2020

Hello everyone,

This thread is getting a bit heated. Please remember that it’s fine to disagree with others, but discussion should always remain courteous and respectful.

Thank you for your cooperation.

-----------------------------------------
Help us keep the community friendly and fun for everyone, check out the Guidelines

marnotom! · ‎02-13-2020

@onebadwolf wrote:

Has anybody successfully filed a dispute with PayPal over the GSP? Specifically on grounds that the service is substantially different than what is advertised? tracking, consistent late delivery etc?

PayPal doesn't work that way. Your complaints are about the service in general. One needs to have a claim about a specific shipment or item, and even then the claim has to be about the item itself: Whether or not it was received and if the condition of the item jives with what the seller stated.

Have you tried expressing your concerns to Pitney Bowes, the operators of the Global Shipping Program?

@onebadwolf wrote:

Getting sick and tired of paying triple for non existent fees and slower delivery than basic USPS. Not to mention that their concept of "international tracking" consists of Item en route for weeks, with no location at all after the item gets to Canada.

Keep in mind that the GSP is a glorified forwarding service. The seller ships the item themselves to the Global Shipping Center in Kentucky. If the seller chooses a rubbish shipping method for getting the item to Kentucky, that's going to affect your item's overall shipping time as much as anything Pitney Bowes or its contractees do or don't do with it. It also adds to the shipping cost because you're paying the seller's fee for shipping the item within the US as well as Pitney Bowes' fee for shipping the item from Kentucky to you.

Also keep in mind that if the seller doesn't provide Pitney Bowes with enough information on the item's size and weight, a bot has to make an educated guess on the shipping cost based on a category average. This is why you may see GSP-forwarded items that are large with surprisingly reasonable shipping costs, while small ones may have shipping prices that are out of whack. Averages at work.

Not sure what you mean by "non-existent fees". Just about any personal import sent by mail or courier with a declared value of over C$20 is currently subject to GST/HST, etc. as well as any duties that may be applicable, and there may be various clearance fees involved. The rub is that CBSA isn't all that diligent about assessing and charging those taxes and duties, and as a result you escape those charges as well as Canada Post's ten buck processing charge for collecting those monies on CBSA's behalf.

I've purchased three cell phones (that's all) that were forwarded by the GSP. Because the sellers offered "free" shipping within the US and packaged cell phones don't have a lot of variety in weight, I paid far less in shipping than with most other shipping methods and didn't have to worry about whether I'd be charged taxes and clearance fees when the item reached me.

If you're not seeing tracking information for your item after it reaches Canada, it sounds as though there's an issue with Canada Post (the usual choice of carrier for transporting GSP-forwarded items within Canada) transmitting its tracking data. If checking your item's status on https://tracking.pb.com/ doesn't provide more information for you, I'd say your beef is more with Canada Post than with Pitney Bowes. Having said all that, knowing where your item has been is not nearly as important as having the item in your possession. As has been suggested earlier, tracking is more for the seller's benefit than the buyer's. We as online consumers have been brainwashed into thinking it's of benefit to us.

@onebadwolf wrote:

I'd like to see a system that is more fair, equitable, and promotes commerce. At the very least, I'd like to actually receive the service that is promised, and that I pay for.

The "system" is called the Global Shipping Program, not the Canada Shipping Program and serves about 100 other countries in addition to ours. Because of our geographical proximity to the United States and our trade relationship with that country, things have been humming along pretty smoothly between the two nations for decades when it comes to trade. Having said that, shipping directly to another country seems to give US (and UK) sellers the heeby-jeebies. (Sometimes with justification, sometimes not.) While the GSP is often a pain in the tuckus for Canadian buyers, a lot of buyers in other countries seem to like it, particularly if their customs bureaux or post offices are less than accommodating when it comes to postal imports.

Keep in mind that if you see an item you want from the US that's listed as being forwarded through the GSP and you'd rather not have the GSP forward your item, you can either try asking the seller politely if they'd consider a different shipping method to Canada, or else you can set yourself up with a US address to have the item sent to and forwarded to you from there if you're unable to pick it up yourself from that address.

onebadwolf · ‎02-16-2020

Thank you. Specifically because it is 2 transactions is why it is a means to address the GSP, leaving the seller out of it. The sellers have been great, many have dropped the GSP once they found out how bad it was.

I'm a small seller, and I wouldn't want to inflict the GSP on anybody. Perhaps the worst part, is the lying.

Estimated within 11-15 business days
Includes international tracking

Unless you consider " item en-route " as international tracking, there is no tracking once it crosses into Canada.

And the estimated time of delivery starts increasing as soon as the item is paid for, until it just keeps adding time to the expected delivery every 2 days, 6 weeks later. It's like watching a simpleton failing at the same magic trick over and over, believing you dont know whats going on.
I've only ever had 1 item arrive within the time period that is initially displayed. Bait and switch. Not the merchant's fault.

Maddening. I think Amazon got hit up for a few million edollars in fines for the same deceptive practice.

onebadwolf · ‎02-16-2020

There is only 7% GST for any purchase from the US, $150 or under. no Customs fees, Duty, or where I live, Provincial tax. As far as the GST, the Gvt usually does not bother with it, as the paperwork costs more than they recover.

So what TAXES and DUTIES are you referring to?

pjcdn2005 · ‎02-16-2020

Where was the delivery date showing as changed? It shouldn't change in your purchase history but if you are looking at the active listing, it will show the delivery date as if you purchased it that day.

It's been a while since I've made a purchase from a gsp seller but I'm sure that there was a link that I could click on with the Canada Post tracking number which showed me tracking within Canada. I don't know if the system has changed since then. I have read that in some cases they don't use Canada Post now but for me the delivery time was about the same as if the seller had sent the item direct to me.

pjcdn2005 · ‎02-16-2020

@onebadwolf wrote:
There is only 7% GST for any purchase from the US, $150 or under. no Customs fees, Duty, or where I live, Provincial tax. As far as the GST, the Gvt usually does not bother with it, as the paperwork costs more than they recover.

So what TAXES and DUTIES are you referring to?

When your item is sent by mail customs Canada may not assess your item if it is valued for more than $20 but they do have the right to charge for gst/hst and duty if applicable. The duty is based on the item itself and where it was made...not where it was shipped from. An item made in the US may not have duty but an item made in China and shipped from the US could have. When a forwarding / courier type company processes your item through customs, they are obligated to charge tax and/or duty...they don't have the option like Customs Canada does. With the gsp, they also add on a handling fee which seems to be around $6 in most cases.

onebadwolf · ‎02-16-2020

I'd say your beef is more with Canada Post than with Pitney Bowes.

You can say that all you like. Canada Post has maintained their long standing tradition of recruiting only the brightest, and the best. (sarcasm self test checklist completed)

Ok, I wont dispute that the sheltered workshop known as Canada Post, is a horrific sht show.

However, I paid the GSP, and in law, they are party responsible for their subcontractors. I receive detailed tracking from Canada Post on parcels from elsewhere which include the feature. Even if the GSP eventually ups the CP tracking number, it returns from CP as invalid.

The last 2 GSP items, on the day of their delivery, CP indicated it was delivered. How it got here from Kentucky is a 3 week mystery. A void. A void. Small pun there.

This is not even close to what was advertised.

marnotom! · ‎02-17-2020

@onebadwolf wrote:

However, I paid the GSP, and in law, they are party responsible for their subcontractors. I receive detailed tracking from Canada Post on parcels from elsewhere which include the feature. Even if the GSP eventually ups the CP tracking number, it returns from CP as invalid.

The last 2 GSP items, on the day of their delivery, CP indicated it was delivered. How it got here from Kentucky is a 3 week mystery. A void. A void. Small pun there.

This is not even close to what was advertised.

What is advertised is an estimated range of delivery dates, not a guaranteed "delivery by" date.

Sometimes estimates are off.

Kinda curious about why it's so important to know where your item was between Kentucky and wherever "here" is for you. My wife once ordered something shipped FedEx from Indonesia. It went to Alaska first, then down to Seattle, over to Vancouver, and then to Victoria before making it to our town further north on Vancouver Island. She still received her item. And that's the important thing, isn't it?

marnotom! · ‎02-17-2020

@pjcdn2005 wrote:

It's been a while since I've made a purchase from a gsp seller but I'm sure that there was a link that I could click on with the Canada Post tracking number which showed me tracking within Canada. I don't know if the system has changed since then. I have read that in some cases they don't use Canada Post now but for me the delivery time was about the same as if the seller had sent the item direct to me.

It's been a while since I purchased an item forwarded through the GSP, too, but my recollection from the last time I used Pitney Bowes' tracking site (https://tracking.pb.com/) is that on the page that pops up after one enters the GSP tracking code (UPAAwhatever) there's a "progress meter" at the top of the screen. Just above or below that tracking meter is a hyperlink bearing the words "track item on carrier's website". Clicking that hyperlink took me to the Canada Post website.

Given that both you and I have received our GSP-forwarded items in a timely fashion and I'm pretty sure I was able to track mine, at least, I'm going to chalk @onebadwolf 's issues as a glitch that will be ironed out eventually.

femmefan1946 · ‎02-17-2020

There is only 7% GST for any purchase from the US, $150 or under. no Customs fees, Duty, or where I live, Provincial tax.

When did GST go to 7%? It's been 5% in ON and BC for some years.

"The current rates are: 5% (GST) in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon. 13% (HST) in Ontario. 15% (HST) in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.Apr 15, 2019"

The $20 duty-free allowance* on imports is still in effect, and will only rise to $150 when (and if) Parliament passes the new NAFTA treaty with the USA and Mexico. Sales taxes however will be applied to any import valued over $60.

* Which does not include items brought into the country by travellers who have been out of Canada for more than 48 hours. That duty-free allowance is $200.