05-15-2022 05:03 AM
05-15-2022 11:34 AM
05-16-2022 09:18 AM
05-16-2022 10:03 AM - edited 05-16-2022 10:05 AM
I could be wrong, but I think that refusing the shipment would void any sort of buyer protection you'd have from eBay. You wouldn't be able to file a claim for an Item Not Received because the tracking would imply that you would have been able to receive the item but you refused it, and you wouldn't be able to file a claim for an Item Not as Described because you'd have no package to base that claim on.
I think you're just going to have to let your second purchase play out like you did the first one. In the meantime, let the seller of the original item know what's going on. Because they used International Standard Delivery, they're going to be on the hook for the refund you're claiming.
Just out of curiosity, what carrier was handling your package within Canada? Usually, Canada Post puts some sort of label on the package noting that they received the package in damaged condition and you don't say anything about that in your post.
05-16-2022 02:56 PM
and refuse if its damaged
Not if you want your money back.
UNDELIVERABLE ITEMS
https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...
If you refuse the parcel, the seller is not required to refund a single penny.
the other one was 250 and they didnt even require signature..
Signature is only required by eBay if the value is over $650. You can ask the seller , before buying, if he will use Signature Confirmation and emphasize that you are willing to pay for it.
Open the Not As Described dispute and get your money back.
The seller can claim the loss on his insurance, but you should be refunded before that.
05-16-2022 04:13 PM
@femmefan1946 wrote:
Signature is only required by eBay if the value is over $650. You can ask the seller , before buying, if he will use Signature Confirmation and emphasize that you are willing to pay for it.
My understanding is that US sellers can't add Signature Confirmation to International Standard Delivery or GSP-forwarded shipments, so the buyer would have to ensure that the item is being sent some other way.
05-16-2022 04:17 PM
Another suggestion if you buy a lot by mail order/online.
Canada Post offers FlexDelivery free.
Instead of leaving packages on your doorstep, the carrier always leaves a Notice and you pick up at the PO (office or outlet) the next business day.
Like having a PO box but free.