eBay

bobenis · ‎09-23-2020

For the 1st time I am getting something TOTALLY different with GSP.

I had a Mercedes intake manifold shipped to me via GSP, the seller took 2 weeks to ship it to Pitney Bowes and as a result it arrived late to me, an ebay rep told me if it did not arrive by their latest due date listed I would get refunded but when it didn't arrive they told me to wait another 10 days, it took over a month to finally arrive....sucks as I lost sun and warmth to install it in the driveway which if it had arrived on time I would have been able to utilize.

That wasn't the biggest issue however.

When it did finally arrive the seller poorly packed it in a flimsy box with one wrap of bubble wrap, which Pitney should have noticed being the mail forwarder.
As a result the box was mangled and the manifold was chipped and damaged on the gasket flanges so I filed a damage claim.
Ebay told me to contact the seller to have them send me a return label, paid by seller..huh?
It was shipped via GSP...the seller was only to required to ship it to KY but he has to pay to have it shipped back from Canada?
The seller asked for photos, which I sent, and he had until tomorrow to reply.
He just replied an hour ago with an approval of return but no label as of yet...this is totally messed up.
So the GSP no longer has ebay settle the refunds on damaged items shipped by PB to Canada and the seller is the one who has to handle this?
Is this due to the seller shipping it late?
Wouldn't ebay just refund me and hold the seller accountable?

femmefan1946 · ‎09-23-2020

NO!!

Idiot Customer Service.

Call them back and specifically ask for a GSP Specialist.

You want to have a Not As Described Dispute with GSP not the seller.

(Although the seller does bear a lot of responsibility for this trainwreck of a transaction.)

Well at least the seller is stepping up somewhat-- I hope he can figure out how to send you a shipping label that is valid from Canada to the USA.

Which may be the reason you have not yet received your return label.

esclyons · ‎09-23-2020

sounds like a bunch of **bleep** to me.. once the item hits gsp and is forwarded;; the seller, is done..

I can't believe they are throwing this back on the seller.. good luck with this one.. i have little to offer here.

marnotom! · ‎09-24-2020

I hate to say it, but the seller paying for return shipping in this case makes sense to me.

@bobenis wrote:

When it did finally arrive the seller poorly packed it in a flimsy box with one wrap of bubble wrap, which Pitney should have noticed being the mail forwarder.

If this is what you said to the CSR you spoke to, then the seller is going to be held accountable for inadequate packaging. The package may have arrived at the Global Shipping Center intact and forwarded from there in that condition so there would have been nothing to "notice". Also, not everything is opened up and resealed at the Global Shipping Center. My last purchase through the program wasn't.

Why should the Global Shipping Program be responsible for a seller's cruddy packing job?

pjcdn2005 · ‎09-24-2020

If the package was opened up at the gsp center and repackaged then the gsp is responsible for refunding you in full since they are responsible for any shipping damage that happened in the international part of the journey. If that’s the situation, let the seller know that they should contact eBay to point out that this is what happened. The gsp will not ask you to return the item.

If it is deemed that the seller was responsible for the damage then they would either have to refund the the portion that they were paid or pay for return shipping and refund upon return. It has always been like that if the seller was the one who caused the item to be not as described. The easiest way would be for them to send you the postage money through PayPal but first you would have to let them know the cost of that.

bobenis · ‎09-24-2020

The seller never sent me a label or said anything afterwards so I sent it to ebay last night and told them that this purchase was via GSP and within 5 mins I received a full refund.
Ebay just dropped the ball and wasn't paying attention.

marnotom! · ‎09-24-2020

@bobenis wrote:

The seller never sent me a label or said anything afterwards so I sent it to ebay last night and told them that this purchase was via GSP and within 5 mins I received a full refund.
Ebay just dropped the ball and wasn't paying attention.

eBay may have dropped the ball, but perhaps the pass wasn't very good, either. How claims get handled is very dependent on the information provided by the person making the claim.

Having said that, the US eBay CSRs handling calls from Canadian eBay members don't seem to know what street our country is on, to paraphrase Al Capone.

leaky-bucket-labs · ‎09-28-2020

file a claim on Paypal.

Put Global Shipping item damaged.

With a GSP item claim citing damage in transit there is no need to return anything, you can keep the defective item and get a 100% refund, so you should come out a little ahead. Do not expect the seller to do anything, there is nothing they can or should do. The GSP policy with damaged items is to simply pay up.

https://community.ebay.ca/t5/Archive-1/received-broken-item-from-USA-now-what/m-p/358550/highlight/t...

pjcdn2005 · ‎09-28-2020

eBay may have dropped the ball, but perhaps the pass wasn't very good, either. How claims get handled is very dependent on the information provided by the person making the claim.

eBay has said that the system knows when it is a gsp claim so if they need info to figure out who is responsible for refunding those claims should be flagged so that an actual person can intervene. The average eBay buyer should not be expected to know who is it responsible to make the refund and to provide extra info on the claim. In many cases the seller has no idea how to handle it either.

femmefan1946 · ‎09-29-2020

If the buyer knows it is a GSP transaction, then it makes sense to say so, even if in theory that should be apparent to "the system".
It probably works most of the time, but there is a lot to be said for taking personal responsibility for making all the information available.

marnotom! · ‎09-29-2020

@pjcdn2005 wrote:

eBay has said that the system knows when it is a gsp claim so if they need info to figure out who is responsible for refunding those claims should be flagged so that an actual person can intervene. The average eBay buyer should not be expected to know who is it responsible to make the refund and to provide extra info on the claim. In many cases the seller has no idea how to handle it either.

eBay didn't say anything. Somebody representing eBay did, and we know that people aren't perfect and people can be bombarded with changing and contradictory information from others working with or for eBay. There have been a few posts on this board that suggest that their GSP claims have not been handled as such by the system.

In this case, the OP is pretty experienced with the GSP (much to his chagrin, I'm sure), and he feels that the seller is at fault for not packing his item properly. Given the information the OP has provided and the information we've provided the OP, I'm at a loss as to why the GSP is wearing this.

bobenis · ‎10-08-2020

I am having the same issue now with a cellphone that just arrived.
It does not work and is locked however the seller claimed it would work just not on Sprint.
I opened a claim and my only option was to return it.
The seller was nice enough to reply back stating this:

"We are reaching out to you because we see that you have opened up a return request via eBay to return the item you purchased back to us. At this time due to your location, we are unable to provide you with a shipping label. Please provide us with the most economical shipping cost quote you can find and let us know the price and receipt copy, so we can reimburse you the cost of shipping to have the item sent back to us. "

What is odd once again is how the seller met it's part of the agreement shipping it to KY and ebay is responsible for the rest of the journey etc but it appears I have to now pack it up, bring it in for a shipping quote, and then let the seller know and then wait for it to be delivered before getting a refund for the full amount and return shipping.
Something is definitely broken.
Perhaps I should wait till the Oct 15 deadline and then just ask ebay to step in?

pjcdn2005 · ‎10-08-2020

That sounds quite normal to me. The gsp covers item not received claims or if there is shipping damage. They are not responsible for something that the seller neglected to mention in their description or any type of seller 'caused' problem. In a situation like this the seller is entitled to ask for their item back before they refund but they are responsible for return shipping. If the whole order was less than $750 than you can send the phone back with Tracked Packet (if less than 2kg) or expedited parcel USA if it is heavier than that. You'll have to get a quote for shipping and then let the seller know the cost.Let them know too that if they use the send money function on Paypal, you will have to pay PP fees so they should add on 4.4% for that ...that would be for the PP fee and international transaction fee.

bobenis · ‎10-08-2020

It is a first for me as my only claims via GSP have been for shipping damages.
I am reading how some people were not refunded al the GSP fees upon returning items and others were.
That would be pretty lame if I did not get back custom fees I paid for an item I no longer have, will wait n see I suppose.

femmefan1946 · ‎10-08-2020

The seller can send you return shipping.

He can use Paypal's Send Money service- and is covered by their Buyer Protection if you were to renege on the deal.

He may be able to do what Canadian sellers in this situation do, sign up for Shippo.com and send a Canada Post label to you.

It may also help if you tell him the cost of return tracked shipping;

https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1

Remember the foreign exchange.

pjcdn2005 · ‎10-08-2020

You should be refunded in full. If a gsp claim is done through eBay or PayPal because an item is not as described, the buyer is refunded in full. If a buyer returns the item for a buyers remorse return, the seller has to refund the item price but the gsp does not return any of the money paid to them.