BMerTmWU1!~~_7.JPG "lotzofuniquegoodies"){kind=avatar}
3g~~_7.JPG "retroman_studios"){kind=avatar}
Hi everyone -
I'm happy to be back and ready to address your questions! Feel free to drop them below and I'll work on getting answers tomorrow afternoon.
Thanks,
Tyler
@msmaggie060 wrote:
Welcome back tyler! Some of my items (the face masks) will have a new category as per the Fall update. Do I have to manually make the changes or do they move to the new category automatically? Also, if I need to make the changes, when do I do this, now or in October? Thanks!
Howdy @msmaggie060 - thanks for the well wishes! It was a really nice time off.
When it comes to category changes those should happen automatically. If you wanted to manually move them over before then (and if the new category exists already) you could do so. Otherwise we'll handle it for you. 🙂
@lotzofuniquegoodies wrote:
Hi Tyler,
Welcome back. Hope no ummm major tropical cruises? I hear lately those can be kinda dangerous.
Regarding returns, are there any protections for sellers in cases where the item comes back but the buyer didn't package properly and arrives damaged? Also could be a problem where automatic return postage is created by eBay without having the box being used for the return. In some cases a buyer may have disposed of the original box and just uses whatever causing shipping to be even higher and seller being on the hook for the difference.
In the new fall update it mentions moving to a garbled email addresses going forward. Will this garbled email address get posted to a customs invoice as suggested by the postal services as a requirement in cases where there are issues with delivery? Address questions or taxes when applicable. This is why correct information(email/ph. numbers) are attached to ebay accounts. Even more important now during Covid. Currently, atleast with Shippo the email address and phone number DO get posted to customs document for both buyer and seller.
-Lotz
Hi @lotzofuniquegoodies - no cruises for me, just some camping well outside of cell range. It was nice to disconnect for a bit. 🙂
When it comes to returns, there are protections available depending on a few things. If you're a Top Rated seller and offer 30 day returns you are able to issue a less than full refund in a situation like you mention (up to 50%). You may also be eligible for a shipping label credit in certain cases. You can read more about this program here.
The new email intermediation does mask email addresses, but it acts as a forwarding address to the actual email, so it will still work for the sake of documentation.
Thanks!
@bluekoss wrote:
Hi Tyler,
I have noticed lately that for some strange reasons Ebay changes the shipped date by the date my parcels arrived in USA. Why is that ? In the past, the shipped date always been the day I dropped off my parcel at my local post office in Canada and then parcel requires 3-4 days before it arrives in New York International Airport. Will my account be affected for "late shipment" ? Thanks for your advice.
Jean.
Hi @bluekoss - that definitely seems odd, do you happen to have an example I can take back to the product teams?
When it comes to Late Shipments, it shouldn't impact your rate. Considering the way that the shipment rate is calculated if you are not using an 'integrated carrier' then those shipments wouldn't be included anyway - so no harm no foul.
If you wanted to take a more in-depth look at your late shipment rate I suggest contacting CS so they can review your report with you (if there are any late shipments there). Thanks!
@retroman_studios wrote:
https://community.ebay.ca/t5/Buyer-Central/Refund-Return-SquareTrade-Warranty/td-p/445342/
Tyler, can you look into this? I did finally get my warranty registered, but man oh man was it tough. It shouldn't be that tough especially when the seller is not sending out what is promised (email for registration).
Something clearly is falling through the cracks. How do we escalate this? I know eBay heavily promoted Square Trade.
Hi @retroman_studios - I'm sorry that I was gone for this saga!
To make sure I'm understanding, this was not you trying to file a claim with the warranty, but just to try to get it registered after purchase, correct?
The information I have available on this is limited (most of my resources say to have you contact SquareTrade directly*), but the way it should work is:
The following takes place after purchasing a warranty:
- You will receive a confirmation message sent to your My Messages and registered email address. This message will:
- confirm your purchase
- Advise you of a future email
- Provide you with SquareTrade contact information
- The vendor (SquareTrade) will send you a Warranty Care email within 24 hours of purchasing the warranty coverage and provide you with your policy number and service agreement (this will not be seen in My eBay).
- Within My eBay, the vendor will populate the tracking number with the Policy number.
It sounds like none of this actually happened, which is what mindboggles me.
*SquareTrade contact info, for anyone reading this in the future:
SquareTrade on eBay page here
Help Center here
Call SquareTrade at 1-877-WARRANTY. They are available 24/7
@ericsells75 wrote:
Hi Tyler,
I asked this on the last chat and you directed me to CS. I called them and well needless to say I have been getting the run around so I'll try asking again because you have always been good at getting answers.
The issue is I opened a store and can't access it through most methods. On my Seller Hub no links to my store works. Says it doesn't exist. But if I try to access from an actual listing it works fine. I called support, first time they told me I didn't have a store and that I should be on ebay.com... I gave up on that call. Second time I called they said they will 'refresh' the store and try again in 24 hours - that was about 5 days ago.
It's frustrating to jump through hoops to get at it. Are you able to get someone to take a look?
Hi @ericsells75 - sorry that this has continued to be an issue for you. I'll see what I can do from my end to shed some light on this.
For what it's worth, the links I would go through as a buyer to see your store seem to work as you'd expect, it just seems to be your links (which is extra annoying).
While I wait for tech to review here are some alternatives:
If you need to manage your store, this link should work.
If you want to visit your storefront, this link should work.
@lotzofuniquegoodies wrote:
Hello Tyler,
A follow up to your answer to @msmaggie060 . If eBay manually updates should we have to worry about any of the previous information being corrupted in the process?
-Lotz
Hi @lotzofuniquegoodies - I can't speak to any unforeseen tech issues, but the process is designed to carry over your listing information entirely. The exception to that would be suggested/required item specifics in the new category that weren't in the older category.
Thanks!
Featured Posts
