BMerTmWU1!~~_7.JPG "lotzofuniquegoodies"){kind=avatar}
In September I posted my auctions as I normally do on the last day of the month to take advantage of the 100,000K free listings. About 7 days later I see check my bank account to see ebay took out close to $4000 in sellers insertion fees. This has never happen in the past, ever, i always list before the promotion runs out just in case the promotion not available next month. After calling ebay and telling them of their error , the agent tried to tell me there was nothing showing a free insertion listing for September, I'm like buddy i don't what your looking at but I can clearly see it in the overview section of my seller hub.
He then proceeds to tell me his manager said no sorry those are still valid fee charges, so then I ask to speak to a supervisor. The supervisor proceeds to tell me she clearly sees the promotion listing is valid and that she spotted the real reason why I was charged those insertion fees, stating there was a computer bot error (whatever that means) and that my fees are now being processed should be returned to your bank account in the next 5 business days. I made the supervisor send me a message to my ebay in box and it has now clearly been over 5 business days as that was October 8th.
Clearly Ebay is no rush to give back sellers money they basically stoled from a customer, I'm not happy about managed payment system as I would preferred to see an invoice before they just take whatever they feel like out of bank account.
Absolutely no sense of urgency to fix this problem as I've had sleepless nights thinking about this, I'm actually scared to even list anything this month.
I don't understand why I can't talk to someone in Canada to fix this issue, I'm wondering if this has happen to anyone else or if anyone can direct to me to somebody who actually cares to fix this issue.
@retrosportsthings wrote:In September I posted my auctions as I normally do on the last day of the month to take advantage of the 100,000K free listings. About 7 days later I see check my bank account to see ebay took out close to $4000 in sellers insertion fees. This has never happen in the past, ever, i always list before the promotion runs out just in case the promotion not available next month. After calling ebay and telling them of their error , the agent tried to tell me there was nothing showing a free insertion listing for September, I'm like buddy i don't what your looking at but I can clearly see it in the overview section of my seller hub.
He then proceeds to tell me his manager said no sorry those are still valid fee charges, so then I ask to speak to a supervisor. The supervisor proceeds to tell me she clearly sees the promotion listing is valid and that she spotted the real reason why I was charged those insertion fees, stating there was a computer bot error (whatever that means) and that my fees are now being processed should be returned to your bank account in the next 5 business days. I made the supervisor send me a message to my ebay in box and it has now clearly been over 5 business days as that was October 8th.
Clearly Ebay is no rush to give back sellers money they basically stoled from a customer, I'm not happy about managed payment system as I would preferred to see an invoice before they just take whatever they feel like out of bank account.
Absolutely no sense of urgency to fix this problem as I've had sleepless nights thinking about this, I'm actually scared to even list anything this month.
I don't understand why I can't talk to someone in Canada to fix this issue, I'm wondering if this has happen to anyone else or if anyone can direct to me to somebody who actually cares to fix this issue.
Hello Tyler,
I realize you can't comment on specific cases but is there an actual procedure in place with ebay considering the dollar amount involved and the fact it "appears" to be 100% an eBay error.
-Lotz
@aw35-46 wrote:it just happened to me, I paid for a 300ah 12v lithium batter for my Camper, as soon as I p[aid for it, I get a message from ebay saying they had kicked that guy off and it never showed up in my eBay account but I then checked my Bank account and I never got that $266.95 back so, in my mind, it is ebay scamming money out of us, then stating, they kicked the person off but, in reallity, it is eBay doing iy them self. I don't think that person existed on eBay, only eBay want you to believe that, meanwhile, teBay created that fraud person themselves. how can we get Ebay carged with these kinds of actions of fraud??? there must be a way!!
You should start your own thread instead of tagging on to this really old one which was about a completely different situation.
If you used a credit card to make the payment any refund would go back to the credit card not your bank. If you used a bank account via PayPal the funds would go back to PayPal not your bank.
Featured Posts
