Got about 5,000 US$ stuck in managed payments and unable to enter my bank information

[vip-marketplace]

Hey guys!

So when I entered in managed payment I had to choose a currency for my account and picked US$ since about 80% of my sales are in US$.

Now I have about 5k US$ in my account and when I try to enter my RBC US$ bank account in there to get my money, it doesn't work because it's not a Canadian bank account...

What should I do? Is there a way to make a Canadian US$ bank account?

Thanks!

[vip-marketplace]

Hey guys!

So when I entered in managed payment I had to choose a currency for my account and picked US$ since about 80% of my sales are in US$.

Now I have about 5k US$ in my account and when I try to enter my RBC US$ bank account in there to get my money, it doesn't work because it's not a Canadian bank account...

What should I do? Is there a way to make a Canadian US$ bank account?

Thanks!

[marnotom!]

Any Canadian financial institution worth its salt should offer a US dollar chequing (checking?) account on Canadian soil.  My wife and I have had one with our BC-based credit union for about twenty years.

Fees and fee structures can vary quite a bit for these accounts, so doing your homework is a good idea.  This page may help you get started, but keep in mind that not all the accounts mentioned are chequing/checking accounts, which is what Managed Payments requires:

https://www.savvynewcanadians.com/best-usd-dollar-bank-account-options-canada/

[parts_and_diecasts]

question for you since you are one of the rare Top Rated Plus seller on this forum

- Has listing in CAD$ on ebay.ca vs US$ on ebay.com impacted your sales to US buyers?

- I assume offering Free Returns & listing on ebay.ca qualifies you for the 10% rebate on FVF?

- Do you have third party low costs freight forwarding services in Quebec City (like Chit Chats)?

Interested to hear from you, as you are where I want to be in 6 months from now (different categories). 

Thanks

[pjcdn2005]

You will go have to open  a Canadian bank $US chequing and add or change your eBay banking info.  I assume that your RBC account is one of those that is actually based in the US which is why it doesn't work. When I was looking into having payout in $US there were only a few $US chequing accounts offered so you will have to do some research.  I ended up getting my payouts in $C since I do list on both sites.

[pjcdn2005]

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@parts_and_diecasts wrote:

question for you since you are one of the rare Top Rated Plus seller on this forum

- Has listing in CAD$ on ebay.ca vs US$ on ebay.com impacted your sales to US buyers?

- I assume offering Free Returns & listing on ebay.ca qualifies you for the 10% rebate on FVF?

- Do you have third party low costs freight forwarding services in Quebec City (like Chit Chats)?

Interested to hear from you, as you are where I want to be in 6 months from now (different categories). 

Thanks

---

---------------


There are quite a few top rated sellers on this forum though most of us are  global top rated on .ca, we don't have US trs status.    There are different requirements for the program on each site.   To be become a global trs on .ca you do not need to offer free returns and you don't need to meet specific tracking requirements.

Some sellers are convinced that listing on .com allows for more US sales,others will disagree. So everyone has different experiences so it is best to experiment.  Keep in mind that the fvf income categories is higher on .com.  

If your current payouts are in $US perhaps you can tell the original poster where you have your $US bank account.

[spectralh]

Hi! same thing i get near 5k stuck in managed payment and my issue is still not resolved at this time a real mess because the system cannot recognized my Canadian bank and ebay expert call this a technical glitch and i was wondring if you find a way to get your money.I think the clue is like the other guy said that we need to open a account that can be received us money in canada soil.

[pjcdn2005]

Is your bank a US bank or a US branch of a Canadian bank? If that's the case, you do need to open a Canadian based chequing account.  If your payout is in $US you will have to open a US dollar chequing account.

Another problem that has been coming up is that the seller asked for $US payouts but signed up using a $C account. Managed payments will only deposit money in the same currency that the bank account is in.

[byto253]

If need be open a new Canadian based US$ bank account, like from the TD and see if that "takes" so you can get your funds moving.   

[reel_2_reel]

I am "pleased" to hear that others are having this same problem - misary loves company.

I have a similar volume of Cash stuck in my managed payments and have made 8 (!!) calls to customer service where they keep getting me to enter in the same information time and time again. 

The problem 'seems to be' that since I started my account in 1999 (pre-ebay.ca), my account is tied to US and cannot be changed. I set up a TD Bank (based in Canada) account for USD that I was hoping would help, but still no luck...

There is a quote from Seinfeld out there... along the lines of something needs to be bad to be funny. And I had to laugh at the last solution provided by the Ebay CSR

So... the solution is 

1. Forefit all of the money that I have in holding under managed payments

2. Create a new account and lose 22 years of history and thousand feedback collected over that period

jasmen@ebay and velvet@ebay are you guys able to help us out? 

Otherwise, I think we (and anyone else effected by this problem) need to collectively escalate this higher to an executive level. This is wrong what they have done to us.

[marnotom!]

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@reel_2_reel wrote:

jasmen@ebay and velvet@ebay are you guys able to help us out? 

---

Jasmen and Velvet are tasked with liaising with the eBay.com community, not the eBay.ca community.   tyler@ebay is the eBay staffer with the responsibility of liaising with eBay.ca users on the community boards, and although he's also based in the United States, he's doing a good job of keeping up with issues that affect Canadian users and the many differences between the American and Canadian eBay experiences.

Having said that, all the eBay Community Team posters can do is give advice or ensure that problems or concerns are taken to a higher level.  I'm not sure what sort of assistance you're wanting from them or feel that they can give as this is a technical issue that's out of their wheelhouse.

---

@reel_2_reel wrote:

Otherwise, I think we (and anyone else effected by this problem) need to collectively escalate this higher to an executive level. This is wrong what they have done to us.

---

It's unfortunate, annoying and inconvenient, but as there was no intention to mess Canadian eBay sellers up like this, I don't think terms like "wrong" are appropriate here.  I'm pretty confident in my belief that those higher up the eBay food chain are aware of this issue.  The problem is getting it communicated to the customer service level.  Since we Canadian eBay users haven't had a dedicated Canadian customer service centre for many years now, our issues have to be dealt with by eBay CSRs who already have their own country's issues to deal with.  When you consider that there are likely ten times as many American eBay users than Canadian ones, the odds of getting one who's well-trained and experienced in dealing with issues specific to eBay Canada as well as eBay USA are pretty long.

My understanding is that using the Facebook or Twitter links in the "Stay Connected" section at the bottom of eBay pages and messaging somebody that way is often more productive than contacting eBay by telephone.  The reps are apparently well-trained and more familiar with eBay Life, Canuck style.

Good luck!

[reel_2_reel]

@marnotom! - Thanks for the kindly written message. I wasn't aware that Jasmeen/Tyler were only for the US site, so I apologize. 

I won't go into too much detail here (not a internet arguer kind of guy...), however, I stand by my comment on this being 'wrong'. What might not be appreciated is that this is individuals livelihoods and hard earned money - which e-bay has profited from (which frankly, I have no issue with - ebay should get paid for the service they provide). However, when it is a runaround that is provided, and insufficiant testing of Managed Payments prior to release in Canada - that is wronging users. 

With this all being said, I have discovered the solution here (at least in my case). I opened a TD Cross-Border Banking account and even though the first time didn't work, it seems that the second time it did work, after 3 months of attempts and hours of time with CSR's. I finally have my funds! 

A suggestion to all of the other people going through the same. Wish you all luck.

[lotzofuniquegoodies]

@reel_2_reel 

In dealing with my own personal situation with an ongoing unresolvable eBay technical glitch as compensation for the grief I was rewarded with a FVF credit for an upcoming sale. Transaction went through. Total FVF 2.05. Followed by a charge for 12 cents. Promoted listing fee. Awarded credit 12 cents.

I sure hope your situation is resolved soon. If not, if there is some sort of compensation, it is higher than mine. No one deserves that kind of ongoing grief. Canadian or otherwise!!!

BBL. Working on booking a round the world cruise, 12 cent deposit in hand!!! 

-Lotz

[snidley7]

I had a similar experience, it took me over 2 months to get signed up.  For most of that time eBay restricted my selling ability for added convience.  I had to call them over 15 times to get it resolved.  

Here are the steps to getting my account to work. It will take many calls to customer service.  I got a lot of false information along the way, which did not help.

-I couldn't register my USD bank account, error message just said "try different account".

-Set up account at different bank, same error.

-Turns out my eBay account was registered before eBay.ca existed, so now I had to wait for a tech to move it to .ca.  This was required to register a Canadian Bank.

-After the move, I couldn't sign up for MP and had to wait for a new invitation to join MP.

-Took about 2 weeks to get new invitation. 
-At this point I could register my USD bank account.  
-Took a few more weeks but from this point on everything worked.

The only issue I still have is with my automatic bill payments to eBay.  The link gets broken when they move your account from .com to .ca.  

Good luck to anybody going through he same process!!

[marnotom!]

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@reel_2_reel wrote:

I won't go into too much detail here (not a internet arguer kind of guy...), however, I stand by my comment on this being 'wrong'. What might not be appreciated is that this is individuals livelihoods and hard earned money - which e-bay has profited from (which frankly, I have no issue with - ebay should get paid for the service they provide). However, when it is a runaround that is provided, and insufficiant testing of Managed Payments prior to release in Canada - that is wronging users. 

---

Don't forget that eBay is a company, not a sentient being.  Some employees may appreciate that some sellers' livelihoods are hanging on this, some may not.  Some employees may provide runarounds, some may try their best to actually assist you.

There may also be a bit of "careful what you wish for" going on here.  The introduction of the US dollar payout option for Canadian eBay users did strike me as being a bit rushed, probably because eBay and Adyen are scrambling to beat a transition deadline agreement with PayPal and because there was a loud chorus of Canadian eBay sellers wanting this.  The website coding to accommodate this option probably wasn't up to snuff and the fact that there are many "grandfathered" eBay.com-based accounts held by Canadian sellers out there wasn't even considered to be an issue.

---

@reel_2_reel wrote:

With this all being said, I have discovered the solution here (at least in my case). I opened a TD Cross-Border Banking account and even though the first time didn't work, it seems that the second time it did work, after 3 months of attempts and hours of time with CSR's. I finally have my funds! 

---

That's interesting, because as far as I can see, TD Cross-Border accounts are actually located in the United States, and US-based US dollar accounts aren't supposed to work for eBay sellers in Canada.  Perhaps the fact that you're using a grandfathered eBay.com account is enabling this solution of yours to work.  Perhaps the fact that TD tries to knit its Cross-Border accounts closely to its Canadian dollar accounts is enabling this solution of yours to work.  And don't shoot the messenger, but there's also the possibility that your solution will stop working in time with no warning.  Hoping things will continue to plug along for you, of course.

[byto253]

Payout issues have not been limited to US accounts though.  The vast majority of accounts seem to be clicking along fine, mine included.  However, when there are problems, this is more than just lumping it in with site technical issues.  Ebay has placed themselves as the intermediary holding funds in trust, like a law firms escrow account, and there are legal implications and requirements if someone cannot get access to those funds.  End of the day  a position of "the system isn't working so you can't get your funds" is not supportable or legal. 

The hit and miss standard of random CSRs going over the same process time and again for a couple of months is not really acceptable.  There should be a time point where it is auto kicked to a specialist.  If a person's bank account does not meet the standard, that should be clearly indicated to them.  If the seller is meeting all criteria, and Ebay's system does not work, there is still an obligation on them to get funds to the person in another manner whether electronic or even by cheque.  They have a fiduciary duty to do so.  

If someone does not want to use a bank account that meets the MP requirements, then the option would almost come done to, ok, the account must be closed or suspended until the requirements are met and a  cheque sent to payout the funds.   Holding funds in trust be indefinitely by default is not a legal option. 

Situations like this are not something the seller or Ebay wants, so no implication here of bad faith.  It appears the Ebay is having trouble figuring out how to handle issues with its new payment system when it does go off the rails. 

[pjcdn2005]

Very well stated!

[partsntools]

I am also having issues.  I started with an ebay.ca account, and have been a member since 2005.  In late 2019, I started selling and shippping from US, but I live in Canda, so no SSN.  I have a US Dollar account through Wise (TransferWise), and all worked well.  I had a bank account change, and updated it on eBay.  EBay stopped paying me in late June.  I spoke to an eBay rep, they said I just needed to get muicrodeposits to confirm the new accouint number was fine.  Did that, microdeposits wenth trough, it works. 

eBayu still didn't actually pay me, although the account works.

I spoke to reps and they said they'd send a request to the "back office" to get things fixed.  Nothing got fixed.  latest is a discussion late last week where the rep told me I have to start a brand new account under eBay.ca and then they can send money to me if I get a USD account in a Canadian Bank.  Last year I got a USD account in a US bank because thy said it was impossible to deposit to a USD bank account in Canada.

So now it's apparently flipped, and they have stopped paying me, and they want me to abandon my 14 years of history and feedback on my account.  This can't be right.

I haven't gotten the same anwer from any of the eBay reps I taked to so I am hesitant to believe the one who I spoke to most recently who said I need to start a brand new account.

Does anyone in eBay world have a GOOD solution for me?  Abandoning my account and it's history is nonsense and damaging to my business.  Not paying me is also ridiculous.  tyler@ebay maybe?  I have been dealing ith eBay.com reps, as I was directed to go ouder .com in late 2019 before this whole managed payments thing came into play.

I am now waiting on nearly $3,000 USD and tht's kind of a big deal.  The only thing I can assert is the reps have no idea what is the real solution and everyone is guessing, and the ball is getting dropped because I don't get contacted back, they just don't resolve the problem and close it.

I have been advised to start a new acvcount on .ca or they  won't pay me, but it does not make sense.  

So, 

Someone help me please!  The phone reps seem completely unarmed to deal with my issues and it seems the more confident they are, the more misdirected I get.

-albertapat

[byto253]

If I am reading and understanding your situation correctly, I do not think you are meeting the bank account 
requirements for US$ payments.  It is not clear if the microdeposits you had go through were for a CDN$ account or a US account.

To get paid in US$, neither a Transferwise or US based account will work.  You need a US$ chequing account from a Canadian bank opened with a branch based in Canada.  i.e. A TD or RBC account with a branch in Boston will not work.   I would open a new US$ chequing account with TD, or a mainstream bank and register that with Ebay.  Be careful that it is a chequing account, as some banks like Tangerine only offer saving accounts and that will not work.  

I cannot tell from the post if you have tried exactly this, but often it is a case of a seller not really meeting the specific bank account requirements and trying to make something work.   From what I read, a lot of the CSR's do not really understand the requirements themselves and tell sellers to re-register the same bank account even though it is a saving only or US branch based account.   

Abandoning a 14 year old account does not make sense.  The account should have zero impact on getting the payments to work correctly and sounds like something a CSR said off the top of their head as they wanted to move on.  It is also an unreasonable request to get funds that are owed from another account.  I have also never heard of a payout from funds generated under one account being done to another account.   That was strange advice, and they would need to really break down how that would work!   

The idea here is to be totally sure you are meeting the US$ bank account criteria requirements so that issue is eliminated.  When that is totally clear, it really is on Ebay to make their system work. 

[reallynicestamps]

I notice that many who are having problems state they have had multiple phone conversations with Customer Service.

Since those reps do NOT work for eBay, but for various sub-contracted customer service companies in Utah or the Philippines, I think the phone should be avoided.

The rep may be well-trained, but more likely is not. That's one reason I prefer to talk to an overseas rep, she's more likely to know that Canada is a sovereign nation and that US law and practices do not apply here.

 Using a Chat, either like the one in the Resolution Centre or the Facebook/Twitter staff, seems to get a better trained rep and more useful advice.

Plus we get a transcript of the call emailed to us, which means we can re-read it and learn what was said, not what we though was said.

Three of my four selling accounts had problems in set-up. All have been resolved-- but as marnotom! warned, one  of those accounts, which had been rolling along just fine, suddenly stopped working.

And I had to laugh at the last solution provided by the Ebay CSR

So... the solution is

1. Forefit all of the money that I have in holding under managed payments

2. Create a new account and lose 22 years of history and thousand feedback collected over that period

This is a pitch perfect example of a rep who is badly trained.

To say the least possible without swearing.

[lotzofuniquegoodies]

---

@partsntools wrote:

I am also having issues.  I started with an ebay.ca account, and have been a member since 2005.  In late 2019, I started selling and shippping from US, but I live in Canda, so no SSN.  I have a US Dollar account through Wise (TransferWise), and all worked well.  I had a bank account change, and updated it on eBay.  EBay stopped paying me in late June.  I spoke to an eBay rep, they said I just needed to get muicrodeposits to confirm the new accouint number was fine.  Did that, microdeposits wenth trough, it works. 

eBayu still didn't actually pay me, although the account works.

I spoke to reps and they said they'd send a request to the "back office" to get things fixed.  Nothing got fixed.  latest is a discussion late last week where the rep told me I have to start a brand new account under eBay.ca and then they can send money to me if I get a USD account in a Canadian Bank.  Last year I got a USD account in a US bank because thy said it was impossible to deposit to a USD bank account in Canada.

So now it's apparently flipped, and they have stopped paying me, and they want me to abandon my 14 years of history and feedback on my account.  This can't be right.

I haven't gotten the same anwer from any of the eBay reps I taked to so I am hesitant to believe the one who I spoke to most recently who said I need to start a brand new account.

Does anyone in eBay world have a GOOD solution for me?  Abandoning my account and it's history is nonsense and damaging to my business.  Not paying me is also ridiculous.  tyler@ebay maybe?  I have been dealing ith eBay.com reps, as I was directed to go ouder .com in late 2019 before this whole managed payments thing came into play.

I am now waiting on nearly $3,000 USD and tht's kind of a big deal.  The only thing I can assert is the reps have no idea what is the real solution and everyone is guessing, and the ball is getting dropped because I don't get contacted back, they just don't resolve the problem and close it.

I have been advised to start a new acvcount on .ca or they  won't pay me, but it does not make sense.  

So, 

Someone help me please!  The phone reps seem completely unarmed to deal with my issues and it seems the more confident they are, the more misdirected I get.

-albertapat

---

tyler@ebay 

Comments/concerns with these sorts of oft reported solutions from eBay's CS reps. Please take into consideration, when sellers have a problem their first plan of attack is NOT Facebook or Twitter. They should be getting accurate correct advise whatever method of contact they choose to use. 

Maybe there should be something officially in eBay help directing sellers when they tumble into these sorts of  situations and how to proceed.

Start getting paid on eBay or Registering as a seller do not display anything relevant. Also, as of late there appears to be repeated reports of payments processing at first and then suddenly stopping. From outside looking in these do not all appear to be one of's!!

-Lotz

Side note: Available help options can/do vary depending on time of day and which site you are on.