eBay

goldhawkickz13 · ‎04-28-2021

i had two tranaction back in late march that has their tracking stuck at ISC chicago and still not moved.

had prefectly good convo and on same page with buyers regarding how we going to to handle the request.

one of them i called in cs to ask for advise. and somehow she closed the request on my behave as a favored.

so i called right back in and was told that because of someone messed up they would just make the overrule and reopen it with appeal and give 10days of extention, and if it stil not there another ten days until it works out because there a valid tracking and we in a pandemic.

as is we are still waiting for item to move or so. so i had to tell buyer to call in about it as i won't want my buyer to get shut out on being covered. the only way for it to reopened is over rule and refund grant right away.

so i called in for an reopen appeal and it is still on hold for now. but i got a defect out of it despite cs rep told me i wouldn't have gotten one because i had been doing everything i am suppose to. upload tracking fast and i shouldn't be responsible on this.

the other one, i was told to just let the case wait out, until buyer want a refund and then same situation because i did everything properly i shouldn't be held responsible on defect, feedbacks and such. just let buyer go ask for step in refund and ebay would come in and clean it up on the defect feedbacks and even promised that because in both situation i done no wrong. they would just made the refund out to the buyers as a courtesy refund by ebay, that i don't have to lose on it funding that refund.

next thing guess what. they refused to admit they told me that.

gave the refunds from my paypal, which i was promised don't have to be accounted for. that they will courtesy refund them

the so called specialist reply me about gave me defect that they refuse to take off because "buyer ask them to step in on a irresponisble seller" because i didn't provide a valid tracking information in a timely manner and buyer HAD to as them to step in.

the request even had an entry says "tracking info provided" so how am i suppose to get that entry in if i didnt reenter the information in the request page? and i did my shipping label via paypal to canada postal so they were automatically uploaded on the transaction to begin with. somehow these speicalist never actually read the case and just kept giving me copy and paste we can't do this can't do that reply.

as for a appeal on the result and get an extention on the wait time, they open it up and close it right the way. that didn't even give me the promised 10 days extention.

i even double comfirm a few times during the phone call with the rep that said about the defect removal, courtesy refund thing. he ensure that's what going to happened but now i could only talk to these offline reps are making it sound like i was a irresponsible seller that got customer unhappy. refused to even look into the thing. even said they wil no longer response to my request for appeal.

i wouldn't have told my buyer to "ask ebay to step in " for the refund if i wasn't mislead by the actual ebay rep into handle it that way. in fact my buyer even gave me a positive feedback on how i handled this. both buyers are even still exchanging message with me regarding on how to follow up on the postal search and possible file lost claim.

i just think its no way right that they told me they were going to "Take care of me" just to actually throw me under the bus with "you are on your own' after.

as of now i am still trying to deal with canada postal and usps trying to figure out why are these two parcel stuck at isc chicago so long with no further infor be found.

i am not optimic about them being able to find them but i am very upset about the defects, and how rude they were treating me and the lies they told me.