Thanks to all that have been very helpful. I would like to update what happened to the refund process.
After trying to send refund that was not successful, I checked my Paypal account to confirm no money was sent out.
In order to avoid multiple refunds, I decided to call eBay for help and let them know my refund link error message.
I were told eBay would send refund for me and the case would be closed. I were given a Paypal reference number.
That didn't show up on my eBay or Paypal as "refunded" neither. It still has the link for "issue refund" for a few days. There was no money came out of my account. Meanwhile I have been updating my buyer about the refund process through eBay message.
Until two days near the deadline for refund, I kept getting reminders from eBay to "issue refund". I were really hesitating if I should make a manual refund. Since I left it for eBay, also to avoid duplicate payments, I decided not to do anything and wait. I know eBay has my record of calling for help and all the messages I had with the buyer regarding the refund process.
Right after the deadline, eBay sent me two messages: one mentioned that a refund was sent on behalf of me. My Paypal account showed money has gone back to the buyer 100% instead of what was supposed to be 20% less (amount calculated automatically by eBay) as if I could send it on my own using the link. The other message said the case is closed (instead of 4 days waiting).
Now I believe all that eBay issues are related to the automatic programming that is not working instead of the problem on the buyer's payment method. I have set up my account to accept buyers with verified Paypal accounts and Paypal payment is my only accepted.
My account also has other issue with responding to buyer's questions. Even though I click the link for "answer buyer's question" and answers are sent more than once, the marker "unanswered questions" in bold red keeps and stays on my listing. It won't go away no matter what I do.
Perhaps the issue lies on my eBay account that was originally set up at eBay.com and my accounts are in US dollars. Now I am listing at eBay.ca using Canadian dollars.
I don't know how long eBay will come to fix my account. Meanwhile I am very disappointed. I still don't know if the above refund issue would have any effect on my seller performance. Another thought is, should I go back to eBay.com and list in US dollars.
I used to have both US and Canadian customers in a 50/50 ratio. Now I seem to have only Canadians. I don't sell a lot. I plan to list more for sale and subscribe for a store. The problems with eBay has put me on hold as I couldn't decide on using .com or .ca.
