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Hello everyone,
Welcome to our weekly chat. This week, the thread will remain open until tomorrow as usual.
Open issues:
- Unable to add notes to items in My eBay
- Followers list not displaying properly
- CA Shopping cart erroneously applying free shipping on multiple orders (under investigation)
- Best Offer on listings that didn't have it in the first place (need examples)
- Request Total unavailable
Updates:
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
@mjwl2006 wrote:
I received two emails about it today as part of my subscription for eBay Deals. One late morning and the other at suppertime. Are you subscribed to receive messages about eBay Deals?
I never did get those emails, but even so, eBay sending out notices of a coupon deal on the expiry date seems pointless if not downright silly. 
@mjwl2006 wrote:
One does not need to be a subscriber to eBay Deals to redeem the coupon. One needs to be a subscriber to eBay Deals to get an email about the coupon.
Yes, I understood that, but you hadn't mentioned initially that the notification came through an eBay Deals subscription (which is why some of us wondered why we hadn't received the same email).
I wouldn't be likely to subscribe to eBay Deals (for various reasons), so I suppose I'll never get notified when these once-in-a-blue-moon coupons are offered. No matter. I have no money to spend at the moment anyway. 
@mjwl2006 wrote:
Hello Raphael. Good afternoon. I was all set to bemoan the Buy Canadian promo when word came of that sweet coupon deal. Great job. I am looking forward to using it this evening.
My question today is for posed on another member's behalf. Given that ebay Customer Service is only available over the phone, how does one who is hearing-impaired make contact? There is a member looking for help with an INR that has become complicated and he doesn't seem to understand the Internet Replay Protocol TTY process, or whatever it is called. In the meantime, I have reached out to another Discussion Board member who I think has experience with it but I don't know that she has the time to walk this other member through a complicated Return request.
Can you help? Or can you tell me how better to help this gentleman so that I can steer him in the proper direction? Hearing loss runs in my family too so I don't mind knowing for future reference.
Thank you,
Maureen
Hi Maureen,
People with a hearing disability can contact eBay through IP-Relay (not through TTY). IP-Relay works through the computer. Most internet providers offer an IP-Relay service, which is probably the best thing to tell that individual.
@bozonet wrote:
I noticed that the option to sort auction search results by number of bids has disappeared. This was something I used regularly.
Is this a glitch or yet another "improvement" (ha, ha) to searching?
As an example, one of my searches usually has around 2000 auction items. With this sort only about 200 or less would have bids and I could browse those in minutes. Items that are rare or unusual will often attract bids so this was a quick way to find potentially interesting things.
After making a mess of the "Searches you follow" page eBay seems intent on making searching ever more difficult by removing useful options that actually work.
Hi bozonet,
I'm not aware of this specific change in Search so I can't speak to the motivations or rationale behind it.
When such changes are made at eBay (removing features), it is usually because we were able to measure a very low adoption. We wouldn't usually remove a feature that is widely used. But we do have literally millions of users (approaching 200 million worldwide actually), so even if we decide to deprecate a feature that only 0.01% of the users actually use, we are still taking it away from possibly millions of people. I'm sorry that you were part of that group for this particular feature.
@snoopwiz wrote:
Hi snoopwiz,
I'm unsure of what you're expecting me to respond here. If I took your post at face value, I'd say I'm not here to tell you what you should do with your coupon - it's your coupon, you are free to use it or not, and that the program was launched in Q2 (April). If I read between the lines however, my response would be different, because I really don't think you are speaking with all due respect. Need I remind you that I, along with any other eBay employees that may participate in these sessions, come here to help you with issues that you would otherwise be unable to address? Please keep that front of mind going forward. Thanks.
To answer your request for an update, while we don't have any announcement to make yet on a Canadian program, there will soon be a new listing available on the current shipping supplies store, priced at CAD $37 with free shipping from the US and that will include some of our more popular items (tape, poly envelopes and boxes). This new bundle will make eBay shipping supplies available to Canadian sellers with a Basic store without forcing them to add much of their own money to the coupon value.
Hello again. Appreciate the response. After reading, re-reading and re-re-rereading my post/question, I am at a loss to see anywhere I was less than respectful. If you took it otherwise, then I apologize.
If my frustration showed through in my posting, well, sure, I, along with many Canadian sellers are frustrated with the program. I know you and other eBay employees participate in these sessions in the hope of helping sellers with issues we would otherwise be unable to address. And I know I appreciate that, and have no doubt that many, many others do as well.
I will end this with my offer to you of an olive branch.
Thanks for understanding and for the olive branch.
@block36 wrote:
Hello Raphael,
I experienced problem with simple task to add/edit note on my Active listings list
Seems these notes do not stay.
Yesterday I added a short message for myself on item 262634660251 and noticed that it did not appear immediately but thought that this is just system's slow absorption. The message is not there today and when I press to edit it I did not find anything.
Tried to add a note today on newly listed item 262636384865 and it is not staying.
I pressed proper SAVE button each time.
Hope it can be fixed soon - these notes are quite important to have.
Thank you
Hi block36,
Thanks for the report. I have added it to my list and asked someone to look into it.
@mmmcross wrote:
Hi Raphael,
I'm having an issue related to an inconsistency between eBay.com and eBay.ca that I have been trying to resolve for many weeks and am soon at risk of losing my account over the issue. I have heard of other sellers having the same issue, so I'd like to ask if you could look into it for me and any others who may encounter this problem.
The Gallery Plus feature, which is FREE on .com, is considered a listing upgrade on ebay.ca and costs $1 per listing. I recently migrated some listings in bulk from ebay.com to ebay.ca for the first time, and I accidentally left the Gallery Plus option selected in Turbo Lister. This mistake has resulted in a $1500 charge. I contacted customer service immediately after receiving my invoice. 7 weeks later they have yet to remove the charge or confirm whether or not they are going to remove it, and in a week my account will be suspended for non-payment because I cannot afford the $1500. This was absolutely a mistake on my part, a total accident based on a seemingly arbitrary difference between the American and Canadian versions of the company/website. I've been an eBay member in good standing for 16 years.
I'd appreciate if you could request that eBay Canada bring this feature into line with the American site by making it FREE so that this accident never happens to any other seller. If there is anything you can suggest with regards to my situation, please let me know.
Thanks in advance.
Hi mmmcross,
Thanks for bringing this to my attention. We have engaged with several teams to figure this out. Please get in touch with me via email for further discussion. Thanks!
@mjwl2006 wrote:
And now for something completely different. Handling fees.
As I am aware (as are most of us) eBay does not set a recommended amount for handling fees, leaving that decision to the individual seller. eBay policy does, however, prohibit 'excessive' handling fees.
What is considered 'excessive'? An amount equal to the cost of shipping? Or 20 per cent or more the asking price of the item itself?
It it would help buyers and sellers alike to know how to set and meet expectations. http://community.ebay.ca/t5/Seller-Central/HANDLING-FEES-PRO-or-CON/m-p/351027#M68209
Thank you.
Handling fees are meant to help seller offset the cost of shipping supplies and the actual work involved in packing an item adequately. The expectation is that the fees stated on the listing reflect the true cost of shipping supplies and a reasonable amount for the work involved. For example, if an item is very fragile and requires special care when packing such as building a crate around it, we would consider that when assessing the legitimacy of handling fees. I can't really give you a rule of thumb as this would be evaluated on a case by case basis; these charges simply have to be reasonable to us and to buyers based on the information included in the listing.
@musicyouneed wrote:
Hi Raphael, I was the original OP who brought this up. I was concerned at first for myself and then did some research and with that I am aware that all is OK. I have a little computer knowledge so I am OK with how it looks for now for me.
However where my concern lies is the millions of buyers who use google chrome coming across this in Jan 2017 and thinking that it is not secure and not buying on ebay because of that. It is all about the buyers, if we have no or less buyers, that is an issue.
Hi musicyouneed,
Thanks for sharing your concerns. As I told rose-dee, I am looking for someone internally who can speak to this.
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