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I was quite hesitant with proceeding with a refund... and then sending an invoice through Paypal.
A record of cancelled transactions is present on the Seller Dashboard... trending data updated daily....So far nothing has shown up.
and if anything shows up I will be contacting eBay... and ask ... Why?
Full refunds are scored as defects. Posters on the .com board suggest sending a cancellation request to "descore" the defect. The item can then be relisted, repurchased and the buyer can change his shipping address on the ebay checkout page to the right address.
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I was totally unaware of how the Primary Mailing Address was identified on eBay.
and how Paypal was linked to this address.
I must now conclude that the address one sees on the Sales Record on eBay is linked to the address on Paypal.... and must always be the same.
I ignore the buyer's address if payment hasn't been sent. Prior to payment, the buyer can enter any address (except if the address is located in a location that the seller doesn't ship to) on the checkout page.
After payment, the address on the Sales Record / Order Details page (if you don't use Selling Manager) and the PayPal Transaction Details page should match. Prior to payment, you may see that they're different.
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The address on the email received from eBay indicating that a purchase had been made was always compared to the address on Paypal.... If these addresses were different then a buyer was asked to confirm which address was the correct mailing address.
The address on the "Your eBay item sold!" email is the buyer's primary shipping address at the time of purchase. I ignore this as this may not be the buyer's shipping address.
On the checkout page, the default address is the buyer's primary shipping address on ebay. Before clicking on Continue and logging into PayPal to pay for an item, the buyer can click on the "Change shipping address" link and select any address entered on ebay or enter an address that is neither on ebay nor on paypal.
The address entered on the page above and submitted with the payment is the address that you will see on the PayPal Transaction Details page. It's not necessarily the buyer's PayPal-registered address.
When you say "address on PayPal" or "PayPal address", I assume you're referring to the address on the PayPal Transaction Details page (i.e. the address submitted at the eBay checkout page) and not the buyer's PayPal-registered address. For most people who don't have multiple shipping addresses, they're one and the same; so it's hard to tell where exactly the address on the Transaction Details page comes from.
Evidently I must now compare the Sales Record address on eBay to the Paypal address....for it is eBay that defines the Primary Mailing Address.
I just wait for the buyer to pay and check the PayPal Transaction Details page.
Technically, after the buyer pays, the address on the sales record or order details page should match the address on the PayPal Transaction Details page. But I do log into PayPal to check if the payment is actually there, so I use the address on the Transaction Details page.
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