eBay

raphael@ebay.com · ‎02-10-2016

Hello everyone,

Welcome to the Weekly Session. I'll be here on & off for the day, so please go ahead and start posting your comments and questions.

Here are the issues I'm currently tracking:

Wrong tax rates applied to PayPal labels
Estimated Delivery discrepancy between View Item page and Order Details page
Missing Tracked Packet destinations
Odd missing gallery picture in search results

Updates:

Sold items going into Unsold container - need live examples to be able to troubleshoot
Hard block on non compliant images only on relist/sell similar - Selling team is on this
SYI: Form resets IS when switching currencies. - Problem identified, Dev team is working on a fix
SYI: Form resets IS when trying to update handling cost - Problem solved. This item will be taken off the list.
Safari browser SYI exhibiting erratic behaviour when trying to select text in description in Revise - under investigation

Fixed:

Combined shipping offers not shown to international buyers (pending confirmation)

raphael@ebay.com · ‎02-11-2016

@pjcdn2005 wrote:

raphael@ebay.com wrote:

@msmaggie060 wrote:

Hi Raphael,

I had to close my stores mid December until 2nd week of January due to family reasons. First time i have ever closed down over Christmas.

Because of these reasons my store sales were down and it only took one buyer from the US to bring my dashboard numbers down to where I am close to losing my TRS. I seem to remember that you said it wasn’t going to affect good sellers (and I am one). If you read my FB most of my buyers think that they receive their items quickly and that seller did give me positive FB. Now, instead of spending time listing new items to sell, I am having to spend my time editing my shipping from Standard to Economy. Yes this may help but in most cases this is actually overkill, my items will arrive before delivery estimate.

I have emailed my buyer and asked if she remembers how long the item took to reach her. (I ship same or next day). However, I have not rec’d any answer from her. It is very possible that the recent US storm had something to do with slow transport time, in which case the late shipping should have been removed as per ebay’s announcement – but how do I prove that? Evidently an item travelling from Canada through the affected area is not the same as one originating from or being delivered there. Anything else I can do about this? Thanks.

Hello msmaggie060,

Before commenting any further, let me reassure you: your TRS status is not at risk. Note the following:

There is a minimum of 5 unique late orders before the late shipment rate starts affecting your account. Orders are defined as all items purchased by the same buyer within the same day (I'm not 100% sure how "day" is defined here, I asked the Standards team for clarification).

As a Canadian seller, you are considered Top Rated whether you meet the requirements in the Global program OR the US program. If you make one but miss the other, you are still getting your FVF discount.

There seems to be a display issue on the Global side of your seller dashboard. Where is says "5% or less" is allowed, it should say "5 or less" until such time as you reach that 5 count, then the percentage should be shown. I have raised this with the Standards team and someone is looking into it.

Regarding the specific late order you brought up, it's unfortunate that the buyer isn't replying to you, but they aren't obliged to do so. As for the impact of the snow storm on your shipment, I would guess the fact that the order was made 10 days before the storm hit and that the buyer isn't located in an affected area would put this order out of the ones protected by the announcement. I'm not saying that for sure the storm didn't cause any delays to your package, but given how the announcement is worded, I think this order on the other side of the line.

Raphael, the U.S. part of the dashboard also just gives a percentage (3% or less) so just out of curiosity, is it 5 or less transactions there too?

Last week a poster mentioned to me that she was allowed to have 5 late shipments before her TRS was affected because of the low amount of transactions she has.I got the impression that she was quoting the following statement direct from her dashboard...

Sellers that haven't sold as many items can still meet this requirement based on quantity instead of the percentage.

Does that mean that some sellers shipping time will use just the percentage..not a number?

Also, I wonder if that statement only shows up once the seller has a late shipment because that particular seller does have more than one.

Hi pjcdn,

All programs have that 5 late orders minimum. Until there are 5 late orders recorded, the on-time shipment metric has no effect on a seller's Standards. When the count reaches 5, the target percentage comes into effect.