w~~_7.JPG "pjcdn2005"){kind=avatar}
Hello everyone,
Welcome to the Weekly Session. I'll be here on & off for the day, so please go ahead and start posting your comments and questions.
Here are the issues I'm currently tracking:
- Wrong tax rates applied to PayPal labels
- Estimated Delivery discrepancy between View Item page and Order Details page
-
Missing Tracked Packet destinations
- Odd missing gallery picture in search results
Updates:
- Sold items going into Unsold container - need live examples to be able to troubleshoot
- Hard block on non compliant images only on relist/sell similar - Selling team is on this
- SYI: Form resets IS when switching currencies. - Problem identified, Dev team is working on a fix
- SYI: Form resets IS when trying to update handling cost - Problem solved. This item will be taken off the list.
- Safari browser SYI exhibiting erratic behaviour when trying to select text in description in Revise - under investigation
Fixed:
- Combined shipping offers not shown to international buyers (pending confirmation)
@mjwl2006 wrote:
Raphael, if you're meeting with Pitney Bowes, can you be certain to mention the missing Tracked Packet ship-to locations via PayPal shipping? Pretty please?
Thanks,
Maureen
Hi Maureen,
It's on the agenda. 🙂
Thanks for the item number, I see the issue myself and have sent it to the shipping team for investigation.
@merritt-motorcycle-salvage wrote:
What is the late delivery count to the point, if any, selling restrictions applied. Not even one week in and I have a late delivery count, sounds like I`m one of the lucky ones so far as numerous sellers have multiple late delivery counts all read
If you're asking for the count of total late shipments recorded across all sellers, that's not a number I have, and if I had it, I wouldn't be at liberty to disclose.
@merritt-motorcycle-salvage wrote:
I'll leave the rest of my response to myself.
Thanks.
@musicyouneed wrote:
I would like to know how the search "Best Match" is determined? Best Match for who? It is usually the most expensive, highest shipping, that is given for best match.
97% of the time, I search lowest price with shipping, the odd time, highest price or newly listed. Each new search gives me "Best Match" again, that is so aggravating.
Wouldn't a better title be, "These sellers we are trying to push down your throat" I would never buy from any of the sellers that come up with best match. I would resort them to lowest price with shipping.
Best match draws from a very large laundry list of attributes to rank items, some of which are relevancy to the keywords searched, "hotness" of the item (auctions with many bids, multi-quantity listings with lots of sales, etc.), seller performance, to name just a few.
A lot of savvy buyers, myself included, always refine their search and never use the Best Match rankings. To each their own.
As for whether we are "trying to push specific sellers down your throats" - we aren't. The algorithm ranks items so that the most relevant inventory is shown to the buyer searching.
@musicyouneed wrote:
I thought that we had to have a picture with each item that we are selling. I spend hours taking pictures, picking the best one, cropping, etc. and then we have other seller that just say " Picture is coming" Picture on request" and more of the same.
For example:
The seller who listed this clearly isn't following the rules, but is it really to their advantage? Would you consider buying anything from a listing that had only that picture on it? I wouldn't...
@musicyouneed wrote:
Raphael, Thanks for your response.
Does anyone buy using "Best Match" alone? If buyers don't use it, to buy from, then why have it. I think that it discourages/confuses more buyers than encourages them. They would say is this the best? One I looked at the seller has over 1000 negative feedback in the past year. Doesn't create confidence. Sure they sell a lot but 1000 had a bad seller experience.
I didn't say buyers don't use it. I said a lot of savvy buyers make their own refinements to their search results.
When we implement something like Best Match, we test the results to make sure it's a good thing to do. In this particular case, Best Match tested to be largely positive and drove a lot of buyer engagement which ultimately turns into purchases.
Don't forget that when we say something tested to be positive overall (say positive for 85% of the buyer base for sake of example), on a platform with more than a hundred million active buyers, there are still millions of buyers in that leftover 15%...
merritt-motorcycle-salvage wrote:
I am asking what is the maximum late delivery count / percentage that one seller would receive if / when ebay would add selling restriction to their account beyond the top rated status of 2%.
In the Global program:
- 5% or more orders delivered late put you Above Standards (out of Top Rated)
- 9% or more orders delivered late put you Below Standards
In the US program:
- 3% or more orders delivered late put you Above Standards (out of Top Rated)
- 7% or more orders delivered late put you Below Standards
Orders are defined as all items purchased by the same buyer in the same day, no matter if paid together or separately.
I have to leave for now but will leave the thread open overnight and complete the session tomorrow. Good evening & night!
@pocomocomputing wrote:
raphael@ebay.com wrote:
@mjwl2006 wrote:
Raphael, if you're meeting with Pitney Bowes, can you be certain to mention the missing Tracked Packet ship-to locations via PayPal shipping? Pretty please?
Thanks,
MaureenHi Maureen,
It's on the agenda. 🙂
Perhaps you can get an long time issue with Tracked Packet USA (and maybe International but I never use International) since it inception 2-3 years ago. When in PayPal Shipping Labels and Tracked Packet USA is selected, all is okay. If you decided to change the shipping option to say Small Packet USA Air to see what it costs, the web page gives an error that something is wrong with the shipping option.
To work around this, I have to go and select the start option of Select shipping option (the default start option) in the drop down list, press continue, and it gives an error that no shipping options is select. Now I can choose the any shipping option in the drop down list and it will work.
I am fairly sure that Tracked Packet does not do a cleanup of variables set in the background and something is carried forward to the next option like small packet or whatever you choose. I do not think it is a big issue other that some simple housekeeping of what was chosen for Tracked Packet confusing the next selection of a different option. The trick of select the default Select shipping option does the housekeeping and all is cleared for a new shipping option to be chosen.
The most common scenario for this to happen is a seller sells an item on eBay and is using Tracked Packet as the shipping option. When you click on Print Shipping Label, the PayPal shipping label screen comes up with Tracked Packet prefilled. A seller then decides to see what Small Packet Air USA costs and changes the option and clicks continue. An error message comes up that something is wrong with the shipping option. No way to clear it other than using my Select Shipping option trick or logging out and back into PayPal.
This issue has been mentioned many times and nothing done about it. Please fix, it should be a nothing fix to reset the variables.
Hi Pocomo,
That's an issue with PayPal, not PB. We told them many, many times about this, but it's still unfixed.
@rose-dee wrote:
raphael@ebay.com wrote:
@ merritt-motorcycle-salvage wrote:
I am asking what is the maximum late delivery count / percentage that one seller would receive if / when ebay would add selling restriction to their account beyond the top rated status of 2%.
In the Global program:
- 5% or more orders delivered late put you Above Standards (out of Top Rated)
- 9% or more orders delivered late put you Below Standards
In the US program:
- 3% or more orders delivered late put you Above Standards (out of Top Rated)
- 7% or more orders delivered late put you Below Standards
Orders are defined as all items purchased by the same buyer in the same day, no matter if paid together or separately.
I'm sorry, Raphael, but now I'm confused. When the programme was first announced, my understanding was as you've set it out above (and I believe this is what has been displayed on my seller Dashboard ever since). However, earlier in this thread you said:
"Before commenting any further, let me reassure you: your TRS status is not at risk. Note the following:
- There is a minimum of 5 unique late orders before the late shipment rate starts affecting your account. Orders are defined as all items purchased by the same buyer within the same day (I'm not 100% sure how "day" is defined here, I asked the Standards team for clarification)."
Are these two completely different issues, or has there been an error in the way eBay has been displaying the limits to sellers?
The reason I'm concerned is that 5% of the very few buyers these days who leave FB (and answer The Question) during the course of a year is a very, very small number for me (actually less than 2 "wrong" answers if my math is correct) because I have a low transaction volume.
On the other hand, it might be some -- not much, but some -- comfort to know that it would take 5 unique late responses in my yearly evaluation cycle in order to affect my TRS and seller status.
Can you please elaborate? I'm trying to calculate how long I might be able to survive. The only reason I've managed so far is because: (a) out of fear I started using tracking more often, although I can't continue that indefinitely and still make a profit; (b) I've had fewer sales in the past 4 months than usual; and (c) almost nobody leaves FB anymore.
So I honestly believe your claim that we sellers shouldn't be worried is not based on the reality out here in the trenches. From where I sit, just one or two mishaps -- weather delays or whatever -- over which I have no control, are going to knock me flying after nearly 9 years of exemplary selling on eBay. It's not a pretty prospect.
Hi rose-dee,
There is a minimum of 5 late orders before anything happens to your account. I didn't list it there because I was strictly answering the question asked, which was about putting a seller's account below standards.
Featured Posts
