Recent floods in Nova Scotia led Canada Post to temporarily suspend service in the Province earlier this week. As of this posting, deliveries to and from Nova Scotia are still impacted by the flooding.
Our primary concern is that you and your loved ones stay safe. However, some sellers may also be concerned about the impact these shipping delays may have on their business. eBay has taken steps to address any concerns.
If your business is impacted, eBay will automatically protect your seller performance, including:
- Your late shipment rate.
- Your valid tracking upload rate.
- “Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier.
- Defects resulting from transactions you canceled.
We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating.
As always, thank you for selling on eBay.
