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Shippo Webinar Replay

Thanks to those who were able to attend! The Shippo team was really pleased with the turn out and is looking forward to doing more engagement with us in general. For anyone interested in a replay of the meeting it's on YouTube here: https://www.youtu...

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Resolved! Shippo

Tried getting a shipping address for a sale and ebay is trying to force me to open a Shippo account. Had one....closed it. Rates are terrible, refunds take weeks, I have a cheaper local alternative. How do I get ebay to stop trying to force me to ope...

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Resolved! Shippo Problem

For 2 days I'm trying to print my first label with Shippo. After filling all the weights and dimensions, filling the Customs Form I get stack on Step 2 where it shows me the shipping rates but I can not click on anything. Also have to update my credi...

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SHIPPO

i JUST RECEIVED NOTIFICATION VIA PAYPAL THAT I WAS CHARGED BY SHIPPO $38.70 AS A PRE-APPROVED PAYMENT. I WENT TO THE SHIPPO WEBSITE AND LOOKED UNDER THE TAB "BILLING" AND SAW FOUR CHARGES OVER TWO DAYS AMOUNTING TO $38.70. WHAT IS THIS? ANYBODY ELSE ...

First and last time with Shippo

I got routed to Shippo for the first time yesterday, and it was a nightmare! I spend half-an-hour on the phone with eBay trying to get it resolved. I couldn't link my eBay account to my Shippo account because Shippo re-directed me to the U.S. eBay si...

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Resolved! Shippo Over-Billing for shipping labels.

I received my third Shippo invoice today. Upon matching up my shipping label receipts with the Shippo invoice I had been overcharged $5.17 Cdn on an invoice total that should have been $93.12 Cdn. (Shippo billed me $101.29) The Shippo invoices are ga...

Done with Shippo

I never seen so much problems with my account. Everything peachy until Shippo started implementing changes or forceable changes. For instance, why is shippo restricting my CPC SMB account to only ebay orders? Practically hijacked this account so I ca...

User avatar by Community Member
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Resolved! Shippo rates consistently higher than Paypal's

Hi all, Just sharing my recent experience and wanted to hear your feedback.With the temporary Shippo outage last Friday, I used for the first time Paypal shipping label services. To my surprise, I realized that Paypal's rate for the same parcel (size...

Shippo Label WARNING - Creating labels with end of address removed!

I just experienced a shippo problem I didn't expect, and I encourage others to be alert to the same problem. I was creating a label for Canadapost Xpresspost. In this case, everything looked fine. The address for the buyer was imported into Shippo. E...

SHIPPO LABEL REFUND NIGTMARE

As most eBay sellers we are forced to use this BS company to purchase labels and everytime we mistakenly purchase a wrong label this company refused to refund immedaiately instead they force us to wait 14 days which we have to monitor manually and th...

Shippo not producing USPS Labels and no response from Customer Service

We have not been able to produce USPS Labels since Friday April 5, 2019 morning. We have also send 3 emails to Shippo customer service with no actual response from them. Is Shippo having some kind of problem? They are usually very good with customer ...

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Shippo Not Working For Canada Post

Has anyone else noticed that Shippo stopped working yesterday afternoon (March 14/19). I've written to Shippo, and got replies this morning advising they had a problem. My shipments to the US from Canada, suddenly will not yield any shipping options....

Shippo Issues

Having issues trying to setup an account with Shippo. These hosers want me to email them a copy of a photo ID card and credit card to "avoid fraud". It's not like I'm asking for the launch codes for the nukes... How is having my photo gonna help them...

User avatar by Not applicable
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Is there a deadline for getting Shippo label refund?

I printed a label three days ago but haven't had a chance to mail the package yet. I worked 60 hours this week and I was simply too exhausted to pack.Then yesterday I got two other sales to the US and decided it'd be worthwhile to mail them all via C...

User avatar by Community Member
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Beware of shippo

Shippo riped me off and i have been trying to get my money back for a month now paypal is no help ..this whole system is really starting to suck ..they took mone for lables that would not come up and are not goving me my money back check it out they ...

Resolved! Shippo no longer working with ebay sales - Cannot use Shippo

Since December 20, my ebay sales have not been registered by Shippo. When I click the ''print shipping label'' in ebay, I get sent to Shippo as usual. But when I get there, instead of having the usual page where you enter your measurements for the la...

User avatar by Community Member
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Problems with Shippo

I am always getting this message with Shippo: "The sum of your customs items is higher than your total parcel weight. Please increase the weight of the parcel or decrease the customs items' weight." What does it mean? Weight is the same! And when I d...

User avatar by Community Member
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Shippo not issuing label refunds immediately & forcing sellers to wait 14 days

Another situation the most sellers are unaware of is how Shippo will not issue a label refund despite shippo having been refunded themselves by CanadaPOST and forcing eBay Seller to wait 14days before refund them. Their system automatically REJECTS t...

shippo telephone contact

Has anyone found a telephone contact number for Shippo "?their contact options are less than stellar - you send an email and maybe after a few hours you get a response - if you are lucky:(

Shippo - HST breakdown?

I've noticed the totals on the Shippo invoices are lump sum - no breakdown of HST/GST? Am I missing that breakdown somewhere? Also is there a way to go back and see the details/discounts/taxes on a particular label? Any history I find has a single lu...

Getting"Unexpected response error" when connecting new shippo login to existing canada post account

Hello, I was just trying to setup a Shippo account after clicking the link from an ebay communication. The Shippo account creation started with a step to sync ebay orders which succeeded after authenticating with ebay. I got stuck on the next step to...

Shippo charges me, Canda post says label is not paid for

I created a label for an Ebay sale.My Paypal account was charged. So I've paid Shippo.When I when to Canada Post, they said the label was not paid for, and although they scanned the label, they could not ship it. The receipt says, "Distribution order...

Resolved! SHIPPING TO A PO BOX??

How can sellers ship to a PO BOX if they want a signature for delivery? Is shipping to PO BOX safe for sellers? thank you.

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Warning: I was charged for errors by Shippo and they refuse to refund me! Don't use Shippo!

So the other, I tried printing a label for an order and got an error in Shippo. I tried a second time and the same occured. On the third try, I tried changing a the shipping option and it worked. Everything was fine and the item was shipped. Later th...

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Webinar From Shippo

Just received this e-mail from Shippo. I have never used their services before. Don't know if anyone is interested in it or not. Join us live on Tuesday, September 18 at 10 a.m. PST (1 p.m. EST) for a 30-minute webinar, "Give Customers What They Want...

Resolved! Creating Postage in Shippo to Puerto Rico

If you happen to be shipping an order to Puerto Rico in Shippo by Canada Post and it will not display all the shipping options. Confirm that the address has a USA flag in the address area vs a Puerto Rican flag. If the Puerto Rican flag displays you ...

Shippo versus PayPal"? Which one is costs less to use

Today we were invited by eBay to try the new shipping service SHIPPO and am wondering what others who have used this service think of it and how the costs of using it compare to what it costs us to use Paypal. From what I can find the SHIPPO service ...

Shippo Log In Issues

Is anybody having issues with logging into Shippo the last few days? I get an error message saying my email and password don't match. I have tried several times with no success. I emailed Shippo also several times in the past three days with no respo...

Unanswered Questions
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