eBay

spectralh · ‎09-27-2021

Hi! now it's about 70 days i get critical issue with ebay manged payment in Canada they cannot correct the famous glitch that affected old account like me who sell in USD on ebay.ca also i follow all the steps i already open a US account with National bank of Canada to received my funds.I still get the error message in red color that they cannot get access to my bank i send over 20 emails and tell me that i need to wait until the expert team will fix the problem.I never see such thing after 70 days of waiting and i still have a lot of money stuck in that new system that just cause me headache and stress if somebody get a clues about this impossible situation thanks

tryubik-useonlyasdirected · ‎07-08-2022

How many thousands of users registered on eBay.com before eBay.ca came out. Think on that, we've all been using our accounts for decades with no issues. There has to be something more to it than that.

koltech9 · ‎08-22-2022

I managed to solve the issue by doing the following

1. Login to ebay.ca site

2. Go to your name (top left) , then "Seller account" , or click on this link https://bill.ebay.ca/billing/selleraccount

3. On the menu on the left , click "Payment Information \ Payments

4. It will ask you to login again

5. Click on "please go to Payments on the US site"

6. (Important). On the next page, don't click on "Update account details" , but instead scroll down to Payments and click on the PLUS (+) next to it in the main page

7. Add your Canadian Bank account. You might have to try a few, TD works for me

That's it

marnotom! · ‎08-22-2022

There are lots of users who, back in the day, registered on the .com site that show up as registered in Canada rather than the US. Are you thinking of those users as the ones with few to no problems getting a bank account attached to Managed Payments?

elco9 · ‎10-16-2022

Hi, I am in the same situation. Do you have an update? Thanks

Anonymous · ‎10-24-2022

I registered on the .com site in 2000. Yep 22 years ago. I am in Canada and my profile shows that. I can't add a bank account to receive my sales. 2 weeks of online chat and phone calls has only resulted in me getting madder and ready to scream the next time one of them tells me to "open another bank account at a different bank"

toontown92 · ‎10-25-2022

I'm in the same situation. Registered in 2000 at eBay.com. Canadian citizen. Been at it for over a month. They aren't doing anything about it. Eventually they will restrict your account (you can't sell, and they will hold your funds) because you can't add a bank because of their glitch. They will tell you over and over to find some bank that will work. You can't. Eventually you may find someone from eBay who will tell you they are aware of the problem and are working on it, but that took me 3 hours of online "help" before they would admit it, and I don't think they are going to fix it. This has been going on for a long time with people in our situation.

Another seller like us had to demand payment via PayPal and then open a new account. So much for 22 years of feedback. It's terrible of eBay to do this.

*yourbestbet* · ‎12-25-2022

Add me to the same boat!
Opened eBay account 20+ years ago while living in US, now I'm in Canada and struggling with the same issue.
Last time when I was chatting with an agent who was walking me thorugh the process, I have re-added the same TD Bank USD account, and then there was a screen asking for a FULL account number. That's after I already entered transit/institution/account on the previous screen. I asked the agent if the FULL account number needs to include transit and institution numbers and they said no, so I didn't include them. Well, still no microdeposits...
I wonder if next time I should try including all the numbers when asked for the full account number. Maybe that'll do the trick. Has anyone tried this?

marnotom! · ‎12-26-2022

@*yourbestbet* wrote:
Add me to the same boat!
Opened eBay account 20+ years ago while living in US, now I'm in Canada and struggling with the same issue.
Last time when I was chatting with an agent who was walking me thorugh the process, I have re-added the same TD Bank USD account, and then there was a screen asking for a FULL account number. That's after I already entered transit/institution/account on the previous screen. I asked the agent if the FULL account number needs to include transit and institution numbers and they said no, so I didn't include them. Well, still no microdeposits...
I wonder if next time I should try including all the numbers when asked for the full account number. Maybe that'll do the trick. Has anyone tried this?

I think there's one of two issues at play here, @*yourbestbet* . The first possibility is that somebody at TD Canada Trust railroaded you into opening a USD account that's actually located in the United States with one of their US affiliates, such as TD Waterhouse. A US-based USD checking account won't work with Managed Payments for a Canadian eBay seller. The account has to be with a Canadian chartered bank.

The other possibility--and I think it's the more likely one--is that you're being walked through eBay.com Managed Payment set-up pages and your Canadian-based USD chequing account is not working with those pages because they're expecting account information from an American checking account.

Next time you go on an online chat with an eBay agent, make it clear from the outset that you registered 22 years ago as of Boxing Day on the .com site (Happy anniversary?) when there was no eBay Canada at the time and you were in the US. You now need to register with Managed Payments but on the .ca site, not the .com site, in order for MP to work for you. I get the impression that some agents are in the loop on this issue while others may not be.

By the looks of things, some Canadian users with grandfathered .com accounts have been successful in registering for Managed Payments, but I think that's with a CDN $ chequing account, not a USD $ one. Still, you may find this recently dredged up thread to be of some use:

https://community.ebay.ca/t5/Seller-Central/Manage-Payments-for-Canadian-sellers-registered-on-com/m...

Of course, I may be completely off-base on just about everything here. Good luck!

*yourbestbet* · ‎01-10-2023

Thanks. No, my account is not in the US. I have been told I need to enter a Canadian account info (transit #, institution # and acct #). Which I did about 4 or 5 times now. Still no microdeposits.
I have read through all the threads I could find where eBayers experienced similar problems. There seems to be no rhyme or reason for why for some of them the account is successfully added and for others - it just doesn't work.
On one of my last tries I have attempted to "fake" a routing number on the page where I am asked to enter a FULL account number, and the system just keeps saying that something is wrong and won't accept the number I enter. This is beyond frustrating. Who has the time for endless chats where reps keep suggesting to re-enter the bank info?

dandesilets · ‎01-25-2023

I’m into the very same boat. I got nearly 2k$ stuck on my eBay US account on which I cannot enter a Canadian bank account to transfer the funds into. I can’t open a US bank account here in Canada - no US driving license and/or passport and/or physical addresss.and tried very possible scenario to transfer my funds without any success or help from the thiefs there at eBay. Is there any US debit card working and compatible with eBay to transfer the funds ?

schven99 · ‎02-07-2023

This worked!
I sold my stuff in September and haven't been able to get my money but this worked.

retromangam · ‎10-27-2023

I am having the same issue here, 2nd time this happen to me in a year and half, iv been long time ebay member, always used the same bank acocunt info, then i went with Managed payment, this is where the nightmare started, it took over a month to get this fixed by ebay financial department, finnaly the issue was on their side and i was fixt... Now this BS happen again 8-10 month's later, iv already talk to like 4-5 agents, they keep telling me to update my bank account, wth you want me to update, its the same account iv always used... also sending micro deposite that never come in, they say that the bank keep rejecting transaction but on my bank side they see nothing from ebay. They really starting to get on my nerve's now! What a waist of time with customer service that just does nothing...

infolica · ‎11-04-2023

Same issue here, received payments fine in april and july now this starts all over, this is a MESS!

mrdutch1001 · ‎11-04-2023

@kh-laura

@kh-leslie

@kh-phdan

ZOMBIE THREAD FROM 2022!

marnotom! · ‎11-04-2023

@retromangam @infolica, I suggest you take a leaf from @femmefan1946's book from the early posts in this thread and use the online chat option to contact Customer Service. It may take some time and patience, but you'll likely be eventually put through to a Managed Payments specialist who can help you through your issues.

infolica · ‎11-05-2023

Yeah well already did about 5 times and still no solution…

marnotom! · ‎11-05-2023

What bank are you using for your deposits, @infolica?

clemowbooks · ‎11-05-2023

Have you checked that the bank information is correct? That's a loooooooong set of numbers and if even on is misplaced or wrong total confusion entails.