The OP is using the wrong term. They are referring to eBay's service where you can print a Canada Post label directly on the platform. Not the global shipping program.
What happened is that you printed a label for a service that does not have tracking. I don't use eBay's label service, so I don't know how blatantly it states this.
Look at this image here: https://community.ebay.ca/t5/image/serverpage/image-id/6492i79EE2C8C8BE010FD/image-size/large?v=v2&p...
There may still be a way to get your money back. Find the transaction in your eBay history, and see if there is a way for you to add tracking information to the transaction. Look on both desktop and the mobile app, as they work differently. Go to your shipping label you attached to this post, and take the number starting with UR, add that to the tracking. If you can find a way to add that number to the transaction, you may be able to get tracking. Small Packet Air does have some sort of internal tracking with USPS. It is not published on any website (including usps.com and canadapost.ca), but if you add the UR number to the transaction on eBay, tracking will sometimes be visible ONLY on the eBay website.
I assume the case is closed. But you still might be able to add tracking to the transaction, which will get you access to a delivery scan. If you are able to do this, and you can see it shows as delivered, contact the buyer. Even know they might be stealing from you, stay polite and professional. Let them know that you can see that the item has been delivered, ask them if they received the package, and ask to arrange for them to pay you back for the item via exchanging Paypal info (which is allowed with customers who have already purchased an item). Explain that you were preparing to file a missing package report with USPS to find the package, that they may be able to locate it because the service you used has internal tracking, but before you go through that trouble you'd like to know if it has actually arrived. (assuming you now have access to the tracking), let the buyer know that you may need to contact them in the future if it turns out the package was delivered to the wrong house, as you might be required to file a Police Report and/or follow whatever mail fraud procedures USPS might suggest. Don't say it like you are accusing them of stealing it, say it like if it was delivered to the wrong house they might be contacted by those departments. If they stole the phone, this might spook them into paying you back. Even if you don't have the tracking, you could try this.
So after you contact them, if they ghost you or claim the item wasn't delivered to them, contact https://twitter.com/askebay?lang=en or Ask Ebay on Facebook. Provide them with proof of the tracking (assuming the steps to add tracking to the transaction worked). Explain to the situation to them that you purchased the label through eBay, the tracking was not automatically added. Explain that if they view the transaction directly on the My eBay page, they can see a delivery scan, but it may not show up on the USPS website. Maybe provide screen shots. Tell them you reached out ot the buyer, and they still claim it wasn't delievered. Tell eBay that you would like to appeal the refund. Make it known that you're open to filing any police report or USPS paperwork that would be required in the situation, and ask them for instructions on that. Depending on how lucky you are, the result will be that eBay will cover you for the original refund, and you will get your money back from eBay (not the buyer).
If you cannot add tracking to the transaction, I would do the above, but I would bluff a bit with the buyer about "internal tracking". Don't claim you know it was delivered, just say that despite it not having tracking, USPS has internal tracking they can use for the service in the event of a missing mail report. Don't accuse the buyer.
Also if you cannot add the UR code: When you contact eBay on Twitter or Facebook (very important, contact them on one of those, make an account if you have to), link them to this post https://community.ebay.ca/t5/Seller-Central/Small-packet-to-the-USA-quot-tracking-quot-is-this-a-thi...
Provide them with the UR code, and ask them if there is anyway they can follow those instructions and add it to the transaction so that you/they can view if there is a delivery scan.
In short, you want to do these things.
-Try to get the UR code added to tracking, so you might get a delivery scan.
-Reach out to the buyer to ask if they item was delivered, and provide them an opportunity to pay your not pay you. (Important to do this before you get eBay involved, so eBay sees you tried this before asking for them to cover the refund)
-Contact eBay on their 'Ask eBay' Twitter or Facebook page. Either with the tracking now added to the transaction, or with instructions on how they might be able to add it for you.
-Ask to appeal the refund. (You may be required to file police or USPS reports).
Good luck, hopefully it works out.
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