i too lost my top-rated status but not because of a glitch but 7 months ago i got cov-19 and was deathly sick for three weeks only in the hospital for three days thank heavens but still i was disoriented for a couple of weeks
i had to cancel orders then only 7 (and i explained why i canceled to each one-- most of them came back when i was up and going again)) as i was not allowed to leave my house to get my stock from locker and ship them i did not know as a newbie then about these vacation settings - now i do and have used it couple of times now --plus some of my stock was at my house and could be shipped but most of the stock was in a locker-- and they the locker site people had closed down due to the cov-19 in feb -- till they reopened about three weeks later with new procesures and by then everything was ok with me --at that time still had my top rated staus and used promo listings quaite heavly 5% to 8% on weekedays when things went slow -- then about a 1-1/2 months later i get notified my defect rate was over 3 % and no longer allowed to use promo listings -- well its august now and the defect rate has gone done to less than 3 only barely - but still i don't quailify --after many phone calls asking what to do--- i got one only anwser ---sell more only way to fix -- well thats seems to a contrite answer --so i reduced everthing -did not increase sales at all
so i listed more items doubling my listings in two months thinking maybe that would help
but because my sales have slowed up as everyone else has here it made no difference -- just recently went over 2800 listings -- sales still slow but i get about 4 a week avg -- only thing good about this is i saved a lot of fees money from no promo listings -- but they did help--- so its a win-lose-lose thing- because my listings are never to be found without promo listings- even when they are the best deal on the internet let alone eBay and only the most avid shopper can find them -- thank god for them--- i trudge on---
there is no question here just a warning don't don't ever cancel anything cause once you lose it you don't get it back --------4 months of work it went down from 3.2% to 2.8 %-- seems like it will take me about two years to get it back -- my fault i understand for not knowing about vacation mode and iam paying the price -- but fair no way ---
doker bohm
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