Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

what seller listing tool do you use?

i tried downloading sixbit and it would not download, im using windsows 10 desktop.

How do we figure out how much GST/HST that eBay has collected on our behalf?

We operate a registered business and have collected and remitted tax on eBay every quarter for more than a decade. Given the new tax regime that eBay has implemented, we are trying to get things ready for our accountant now that Q3 has ended. Unfortu...

Resolved! Perfume Aerosol etc

so, i have been searching but there is so many different pieces of advice, and its mostly advising against shipping items i shipped out successfully in the past (and plan on continuing to do so in the future) so I am confused. could somebody please p...

Resolved! Recent Selling Experiences Vent

This is just a vent. Sales have been super slow for many months now. And then when I do get a few sales they have ended in cancellations.One person sent me an offer which I accepted, then they cancelled it because they changed their mind.Next I sent ...

Time away for 3 months or out of stock option, how does that work?

Next year I will be going away for just over 3 months and am looking at my options of not losing my thousands of listings. From reading I can see, that you can set it up for 30 days, then go in and reset it for another 30 days and do the same for the...

difference of cancelling or letting it ride out and ebay steps in and refunds

is there a difference when the seller wants to cancel a sale the same day as it comes in-- when he before shipping finds product defective and won't ship it telling the customer so by ebay email --- or just letting it ride out till ebay steps in and ...

return item to seller

Hi! there.. my client wants to return an item he purchased from me ..reason was .. the item did not fit his Xbox.. my issue was he was asking for my email add and phone number because customs was asking for it. is he right or should I give my email a...

US Customs

I'm in Montreal and all my packages to the US are going through New York. Usually they are processed immediatly by the US customs. I shippped 4 packages this Tuesday and they arrived at New York the next day. However, this time all the packages have ...

Can we go back to previous listing format?

Tried the new listing interface for the first time. It took me over 5 minutes to edit 2-3 things. It's so laggy i could not even save the listingEven firefox suggest me to close eBay: ''This page slowing down firefox. To speed up your browser, stop t...

Buyer wants me to lie on customs form

My auction recently ended and was "sniped" at the last minute by a buyer registered in China with an address in the UK. They have not yet paid and have asked me to state the value as $45 - the item sold for over $1000 *sigh*. I responded politely say...

Store supplies coupon - Taxes on free item?

I'm subscribed to a basic store and i received for my first time the supplies coupon of $35I tried to apply it and the system discount only the item price, and basically charge me taxes on a $0.00 itemIs this something normal and how this makes any s...

Looking for a new supplier of mailing tubes

Hi, I am looking for a new supplier of mailing tubes. ULINE became too expensive (almost doubled the prices recently), and STAPLES just stopped to sell mailing tubes (bulk) at all. Now, a box of 50 mailing tubes 2" x 24" at ULINE costs 125 dollars wi...

Do US buyers get customs/duty/import fees when purchasing from Canada?

I am starting selling again on eBay after a few years off. In the past, I've never had a US buyer get hit with customs or duty or import fees etc. Is this still the case? Do I risk having an angry customer by sending to the US and having them get hit...

CanadaPost is not shipping via surface to Australia right now (since Aug. 31)! Just found out.

Hello. I just sold my first surface mail order to Australia (on another venue) since Aug. 31. I was shocked to find out that surface mail options are not available to Australia via Canada Post right now (suspended since Aug. 31 due to staffing shorta...

WHERE DO I FIND MY MONTHLY STORE SUBSCRIPTION FEES?

I'm wondering where I can find my monthly store subscriptions fees in a summary format?Many Thanks.....

Just got scammed by a buyer, eBay denied appeal

It's been a while since I had a good one... I'll try to keep it brief: International Buyer ordered 2 separate but similar products from me one day after the other (automotive paint).He received item 1 and said it was SNAD, asked for 50% money back an...

Resolved! Third Party Insurance

I used to buy insurance via shipsurance / insurepost but since I've been using Shippo I funnel everything through them.Now I'm trying to find a company that sells Third Party Insurance for single shipments but the only businesses I've been able to fi...

Has anyone made a claim for a damaged item through shipinsurance?

Hi guys, I have a return request from a costumer in the USA for a damaged item received.I have to send a return label through shippo. The original method of shipping was express post. Would it be fine to use expedited to get it back or I have to to u...

CANADA POST SNAP SHIP FREE SHIPPING TUESDAYS REMINDER: Free Shipping October 4, 11, 18, and 25, 2022

STARTS TOMORROW for Folks who have Small Business Canada Post accounts. (Free and easy to get) ; This was mentioned awhile back and tomorrow is the first free day. This year it's free for a domestic expedited parcel up to 11KG and also 1 free Tracked...

Every seller update, sales drop to zero.

I can set my clock by it, not a fan of these seller updates.

Purchaser Kept my product and Ebay gave them a refund

So I sold an item that I listed as not working - The purchaser bought it and then made additional claims - Long story short Ebay refunded $554.00 dollars and the Purchaser won't return my Drone... Countless BOT emails back and forth between eBay and ...

Never again…

After what happened with this return I will never again send a return label to a buyer through the eBay claim section.I was requested to send a return label by the 23rd of September. I complied and sent it the 20th at that point the message said that...

Can you see who your followers are?

I thought that at one time you could see who was following you, but I don't have that view any more or I am not looking in the right place. Appreciate any info on this.

I lost my sell similar listings - do you know where I can find them?

I ended 15 listings to update them, I did sell similar, updated them they saved, but I lost them and now I can't find out where they are. They are not in drafts. Can you help?

losing my advanced seller status as of the 20th

it looks like i going to lose my prime selling status again this sept 20th - i increased sales but it seems not enough to make that **bleep** 2.07 defect rate change - all over again as last time helping a customer out -driving my defects to 6 over t...

how does one reset ones store ?

i have read that resetting one's store listings will help with getting seen its been 7 days and not a single email inquiry about items or sale since i lost my promo listing status-- is this so? about the relisting the whole account -- how does one go...

New buyer using abbreviation in adress

Made a sale to a new buyer and i always verify their adresses as they often do mistakesBuyer used 'TWP' as street name. Verifying with canada post i found out that the street name for his adress/postal code is Township road. Everything fits but it se...

INR claim 4 months later

I just received an INR claim (shipped letterpost to US) from a purchase placed on may 12... Buyer never ever contacted and suddently just open a case saying he never received it, 4 months later. Very obvious scam Not sure how this is possible for a b...

Glitches galore and general nonsense

Just sold an item. Go to SOLD and it's not there. Instead is listed as UNSOLD. Click back and forth for a while and then it disappears altogether. Wait a bit longer and it shows up as SOLD at last. Click on SEND INVOICE and get a message in a red box...

New to ebay & think im possibly dealing with a scammer

I'm new to eBay as a seller. Literally joined last night. I posted a few items and 5 minutes late my first item was bought, still have yet to receive payment. I went to bed and woke up to offers on my other items but they were offers of my asking pri...