Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Alternatives shipping carriers

I think it would be good to have a list of all the shipping carriers available to canadians. There might be already a post about it (if so, I'm sorry). I know, where we are (In Trois-Rivieres, Quebec), we only have UPS and Fedex. (If there's more, I ...

Comments on the new messaging system

I see the new messaging system has arrived. Comments, concerns? Do you like or dislike? Anyone see a way of opting out and reverting back to the old way? Not seeing one at my end.

variation in stamp listings

I sell stamps on ebay, and I really love doing that. Recently, I came upon articles on the use of variations in listings and I found it could be a powerful tool to boost my selling.However, I tried many ways without success to use variations. The var...

Chitchat Canadian Shipments

Just a heads up that if you are using Chitchats to ship within Canada as an alternative to Canada Post, you need to use "Chitchats Select" service, which uses couriers instead of Canada Post. For the most part, it is Intelcom. The other options use C...

Promo Fee Exchange Rate Difference vs Final Value Fee

Having no sales in nearly two weeks I broke down and added a minimum PL to listings. This is our first time using a PL so they are entierly new. Within minutes an item sold (completely co-incidental as this person has been trying to buy this item off...

Whew 1000+ old item manual cleanup just finished....

When I downgraded my store from anchor in June, the fee for 2 category charges went up from 10c to 15c per item per month on COM. I quit using 2 categories several years ago because it didn't seem to warrant the extra cost, however there were still o...

Ebay Canada coupons have arrived.

Coupons made their debut today, can be accessed from the Hub/Orders list by clicking on the buyer's user id. Has anyone else noticed this development?

Payout schedule change

Unsure if this mute or not but no info on dot ca about change so posting for that reason. For anyone scheduled for daily payouts are they still seeing payouts processed on the weekend or are they now going through on the Monday/after the holiday? Usu...

typical odd occurrence with ebay

as usual ebay fools with my listings -- i learn to just live with it but its so frustrating -- here it is my store is supposed to have 1774 items listed -- they say it has 1716 -- i have on sale all my items in the sale section but it only lets me pu...

HOW IN THE NAME OF BLEEP DO I SEND A MESSAGE TO A BUYER NOW WITH THIS NEW MESSAGE SYSTEM????????"

I JUST HAD A SALE. I WANT TO SEND MY USUAL THANK YOU MESSAGE TO THE BUYER. I CLICK ON 'CONTACT BUYER' AND AM TAKEN TOTHE NEW MESSAGE CENTER. IN WHAT LOOKS LIKE THE BOX I TYPE IN TO SEND A MESSAGE THERE IS A STERN WARNIG ABOUT CONTACTING BUYERS FOR SA...

Canada Post Expedited Lite

I can't seem to get CP Expedited Lite to come up as a shipping option on my listings. I know it's domestic only and there are weight and size restrictions, but it does not show up even for my smallest items. Has anybody encountered this issue?

Unable to print CP shipping label

A little problem here. I changed the buyer's address and I am not able to print the shipping label anymore. I get the message "address not correct". It doesn't not contain any unusual letters/signs. I can print through Snap Ship, but it's much more e...

Sending customized messages to buyers as they have paid.

Is anyone aware of how to send a customized message to buyers as they pay? In reviewing Communication with Buyers in settings the link does not work on ca. Works okay on com. I was able to locate this link * but there is no option to modify messages....

Item Specifics - Not necessarily required

FYI warning to one and all to this it applies to. eBay is tinkering again with adding more item nuisance specifics. Categories involved: MoviesCollectible cards

Heads up on Ebay's Shipping Exclusion list

I just encountered a glitch on Ebay Canada's website that goes back to at least 2020 ( scrolled the forums for the problem). My sales dropped recently, more than usual. It turns out every single country outside of North America was exclude from shipp...

New GPSR regulations to sell to the EU and NI - Disclosures section on listing form - Question

The new GPSR regulations for the EU and NI effective Dec 13, and the need to enter item disclosures on the listing.....Where do these Disclosures we enter, show up?I experimented and entered the German address of Steiff along with contact phone numbe...

Resolved! "Listings eligible to send offers" try to send offer repeatedly, but it doesn't go through.

Hello everyone, I have listings that I am eligible to send offers on. When I click on them and enter the percentage, I then click on "Send." However, many times, the offer doesn't send and the listing continues to appear as eleigible to send an offer...

Source for 12" LP Mailers, or Pizza Boxes?

I will be listing a 100 or so 12" LPs and am looking around for shipping boxes to order. It looks like it is a better deal to order pizza boxes vs. LP mailers. Not to concerned that they are bigger than needed for 1 or 2 LPs as long as it is ok for U...

News for Canadian sellers who sell regularly to China - See notes

Alipay is a new payment just added. Recently announced on dot comhttps://community.ebay.com/t5/Announcements/Alipay-is-Now-Accepted-on-eBay/ba-p/34766224Alipay is currently available only to buyers located in mainland China, using USD as the listing ...

Fees Charged on Shipping and Canada Tax

I sold a video game for 50$. The total that was charged to my customer was 80.12$ after shipping and tax( I am from Canada) eBay charges13.25% fee on the whole 80.12$. That left me with 37.65$ net. So eBay took 12.35$. that's almost 25%(24.7%). Did e...

URGENT> Major issue? Or just me? Shipping tab is MISSING from ebay items.

Hello. Earlier today, I looked at several items (mine and others) on ebay.ca and NONE of the items were showing the shipping tab. I just checked again, and the shipping tab is STILL not showing on searched items. What is going on? Can't buy without k...

Resolved! eBay Fees charged on .ca vs .com

Are the fees charged by eBay the same if we list on .ca or .com ?Do we have to list prices in US$ on .com? Are there any financial advantages using the 250 listings allowed on .ca plus250 more on .com, other than you now can list 500 ?What are the sh...

ebay - Small Claims Court

Hi guys, I sold a game console in December 2021. I uploaded the tracking, order was delivered in December, everything was good.In February, a buyer opened a dispute saying he didn't receive the console. I was away for work and I missed the dispute no...

Selling trading cards from a same set as individual items in 1 listing.

Hi. I am selling sports trading cards. How do I put cards from the same set in one listing? Any help would be greatly appreciated.

Resolved! search feature for your own ads

Our store has a physical location as well as our ebay store so sometimes when we sell an item in person we have to manually remove it from ebay. We have over 500 listings on ebay now and i cannot for the life of me find a way of searching our ads for...

Who has me beat for best free holiday from USPS?

At the end of September, I sent a hockey jersey to Vermont. The buyer contacted me last week. This was a very patient buyer. Their tracking had not updated for two weeks. The last update had it in Jamaica, New York. I opened a missing mail report wit...

Resolved! Terrible Customer Service Experience

More often than not I have had good customer service experiences with eBay on FB, formerly known as eBay for business. However, occasionally, I have an experience so bad with an eBay rep, such as earlier today, that I believe it requires public discu...

Has ebay removed the searching by country/area

Hi: Just doing a few searches tonight and seems the check boxes to search by are are gone. I generaly search North America only to save on overseas shipping hassels and cost. Can anyone let me know if this feature is gone. Thanks.

Canada Post Mailing Tube Surcharge

Hi, I decided to post it here, because this might be a very useful info for some of us. If we use the CP EST, we are asked about the shape of our package. If we choose the "cylindrical tube", there is a $2 surcharge. However, there is no "cylindrical...

Resolved! Ebay erroneously telling US buyers that a Canada Post receipt number is a tracking number.

I ship most purchases to the United States via Canada Post Small Packet Air. Since I sell mostly $5 to $10 items, tracking is simply too expensive. Since being switched to Managed Payments about a month ago, eBay has been telling my US buyers that wh...