Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Ebays webmasters are horrible at their job. cant see my statement

Ya, and? where's the PDF?

Insertion Fees charged , different amount , not Listed Items

Hello , I just received My Invoice for June .I was charged $ 33.98 Insertion fees . The Items are listed on 200 free listings .I realized that Insertion fees I'm charged is not the same cost ( C 0.34 , C 0.47 , C 0.48 , C 0.49 ). Is anyone experience...

Resolved! Need to send message to buyer! HOW?

My store is on time away and just ended. In the one hour between ending and putting it back on time away I sold an item so need to contact buyer due to the strike. Haven't been on eBay much since I am now in Week 10 of my home renovation! Please help...

What is eBay doing to support Sellers due to the CP work action?

Hello, I cannot find any information regarding eBay supporting Sellers during the CP work action. Did I just miss it? I have not received any email from them. I removed all my listings on November 15 due to not having the time to research shipping co...

Canada post strike is killing sales for us!

I sell mostly to the US, but some sales are to Canada. It's the 30th of November and I'm doing my HST Return (my orders ship from New York, so HST is not added for Canadian buyers, however because I live in Canada and have my business here I still ha...

Idea for eBay to help sellers: Subtitle promo

I was thinking about the UI. I understand it can get complicated for eBay to add things in search listings. Right now, it cost 2.30$ to add a subtitle to an item, which is way too expensive. eBay could create a temporary promotion during the strike t...

Question about UPS Drop off at Access Points.

Is anyone here knows about UPS Access points? Maybe someone who worked for one ? We drop our packages to be sent at an access point here, in our city. Sometime, they get shipped a few hours later, sometime it takes a few days, then the shipping is li...

How to Remove Offer Settings So I Can Edit Listing

Hello all,I sent a $20 off offer a month or so ago to watchers of a specific listing. They have not responded or declined. Ebay.com will not allow me to edit the listing now (photos locked for instance). Is there a certain waiting period I need to wa...

From Dot Com - Promoted per click change spotted Nov 20, 2024

FYI for anyone that chooses to use. Reading through briefly apparently there was no annoucement from eBay. It just happened. See posts 15, 17, 19 and 22 for more excellent perspective on the topic. Promoted Listings Priority Cost Per Click Minimum 10...

i have been for two days now trying to add items to my sale

i have for two days over 12 hours trying to change my listings to accomidate the new shipping and clean up info in descriptions and set new shipping rates -- i have been also trying to add to my existing sale the items that redone - it won't let me w...

GLOBAL SHIPPING FORM THE STATES -- WAIT TIMES COMPLETELY WRONG

i was going to order some train sets as xmas presents from the usa or at least that whats they say they are from -- who knows ??????-- using global shipping guaratee by dec 18th --- when i got a hold of seller they just said they send it global shipp...

changing shipping costs to all my item at once i can't seem to find where ???

its been a long time since i changed my shipping rate cost-- i presently redoing each listing updating etc and changeing the shipping cost on each seperate listing very time consuming i only have about 400 done so far - since the strike started --- i...

How To Get A Refund For Unused Return Label

I had a refund request from a buyer in Canada. I sent them a return label through eBay about 2 weeks ago. Unfortunately the buyer could not use it because of the postal strike. They decided to ship the parcel back with Purolator instead. I was wonder...

FYI eBay Shipping Supplies only uses Canada Post for delivery

I wanted to use my Q4 Shipping Supplies coupon. I messaged the eBay Shipping Supplies Canada account to find out how they’re going to deliver with the CP strike.They replied that they are still using CP as their dedicated carrier and that shipments m...

Shipping Rate Tables: Does Ebay consider any address as being rural at all?

I sold an item to someone located in rural Northern Ontario. I'm shipping with Chit Chats and Stallion Express right now so I had set up a shipping rate table by province. However I did not think of the eventuality of shipping to remote areas when I ...

Further to the postal strike. -The UNION's position.

https://www.cupw.ca/en/canada-post%E2%80%99s-third-quarter-report-0?fbclid=IwY2xjawG056hleHRuA2FlbQEwAGFkaWQBqxbw9RpmqQEdapGYJAxyDY9smTUxBVtG8OqvbKYA0wGyQ-CHi9vzARit6v7N5pGfAc3J_aem_CJKP5M2-y2KUbU9zG6ub5g Canada Post is a public service. It is not a ...

Resolved! Questions about Time Away

Does having your store as "Time Away" pushes the estimation of the shipping date accordingly? Also, let's say I offer Lettermail and UPS while I'm Time Away, can I still ship UPS? (Sellers can still use the system while in Time Away?) Never used that...

Spotted in the wild- eBay ad on FaceBook

Advertising Cyber Week with headphones and Funko Pops.

November 26, 2024: 10 million [Canada Post] parcels missed so far as Black Friday approaches

Some might find this 2018 comparison from the Canadian Press of interest;---------------------------------The Canadian PressNov 14, 2018 3:00 PMCanada Post issues new offer to employees as eBay calls on Ottawa to end strikesEbay is calling on the fed...

I have to ask if I'm wrong here... thoughts?

First, this isn't about the negative feedback itself. Just want to make that clear but is my thinking all wrong here? Sold an item earlier in Novemeber and shipped it off. Thursday evening before the strike it had a last scan of In Transit at 7:39PM,...

is a premuim store at $80 @month worth for 1700 listings on avg?

redoing my listings for this c.p strike and cleaning up descriptions etc i was wondering if keeping a $80 dollar @ month store is worth it or should i go back to reg store or no store at all -- would like your opintion as i regard most here knowing m...

WHY IS A MESSAGE I SENT TO A BUYER NOT APPEARING IN MY 'SENT' MESSAGE FOLDER ?

i'm fuming. Had a small sale. I sent the buyer a message informing him about the strike. A few hours later i checked to make sure my message went through on this crazy new system. Nothing in my sent message folder. I look in my inbox and the message ...

Monthly Free Listings with Scheduled Starts

Any idea if scheduled listings count against the monthly free listing allotment when they are initially "listed" or when the listing goes live? I would expect it is when it goes live.

How long Do Ended Listing Get Kept?

I have a number of small items that I am not listing with the strike, and will likely just wait until the new year to list them. But I am not sure how long they get retained in Ended Listings before dissapearing. Drafts expire after 75 days but not s...

eBay and 2 Month GST/HST Break

Has anyone heard about how the 2 month GST/HST break for certain items will, or if it will, be applied to eBay purchases?

Contact support on twitter

Could someone kindly provide info for contacting eBay support beyond the usual email method? I believe there is an account on twitter?

Resolved! Method For Return Shipping Label US To Canada With "Returned Goods" Customs Option

Hello, I am having trouble figuring out how to make return shipping labels with accurate customs form to use for US customers to return items to me in Canada, avoiding unlawful duties. I'm not supposed to pay duties on returns and I don't want to pay...

Resolved! Change Shipping Options Due to Canada Post Strike

Is there a way to change my shipping options on all my listings, due to the Canada Post Strike? If there is an option to bulk edit, that would be a bonus. I went in to edit a listing and there are no other options to choose from, besides Canada Post....

Anyone else getting an Error page when trying to purchase labels through eBay??

Is Markdown Manager not working for you guys too?

I have been trying to set a Markdown Sale for the weekend since early this morning. I keep getting the following Error Message. Have any other sellers experienced this today?