Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Tangerine does not accept Pre-Authorized Debit (Direct Debit) from eBay

Since ebay surprisingly dropped paypal for pay outs, I am forced to add a checking account. Which of course my bank Tangerine is not supported by ebay. I tried 2 chats, they suggested I called my bank to enable Direct Debit. My bank explained that th...

Had an item damaged in shipping so returning. How to term it?

Is there a return case option for an item damaged in shipping that does not ding your account, or is just a standard Item Not as Described?

Sendle Review. AKA - I really want to like you, but...

I saw a thread here about Sendle and checked it out. They provide courier services within Canada only and the business model is basically that they get high volume courier account rates which small guys and individuals can access. This is a nice nich...

Buyer wants me to send the item to a different address than the one that appears on their account

I sold an item for 700$ and the buyer has already paid but wants me to send it to a totally different address (different province and a different name). Looks like they have been an ebay member for many years and they have 100+ nice feedback from pre...

RD numbers on Spode Copelands cup and saucer

Does anyone know how to date a RD number on a Spode Copelands cup and saucer.

No more US sales ????

I've been selling on ebay casually for 20 years. 99% of my sales were always to US buyers. Now for months not a single one, just a few sporadic sales here and there all within Canada. Its like ebay has changed how results are displayed or somehow my ...

Buyer claiming he paid for 2 items and that its damaged

Hello. Need advice from expert sellers please. I am a new seller and already experienced my first "not as described" and damaged item for the same shipment. I am just not sure how to go from here. Buyer purchased one item/package which in the ad clea...

SELLER AND EBAY RESPONSIBILITIES

TODAY I SENT A MESSAGE TO A VENDOR REGARDING HIS LISTING OF A VINTAGE CARTIER LIGHTER. HIS LISTING STATES THAT IGNITION IS UNCONFIRMED DUE TO A LACK OF GAS. THAT IS A LIE SINCE HIS MESSAGE SAYS THAT HE HAS MANY LIGHTERS AND HE DOESNT CHECK THEM ALL. ...

New Feedback Page

There seems to be a new display for feedback in the works. Does not give full access to what a users feedback left in the past looks like. The old version is "still" available but maybe for not much longer. You will see the difference if you click on...

when working on your listings can you receivce sales ?

when one is working on your listings fixing ,adding, reprising, etc can you receive a sale at the same time - i read in different forum that one cannot but i think they are wrong- i have never received a sale while iam working on my listings but i wo...

Autograph Authenticating For Canadian Sellers of Music & Entertainment Memorabilia -Any Suggestions?

Hi. I'm a little concerned about shipping memorabilia back and forth across the border for authenticating. I understand in Toronto there's a company called KSA but it appears they mostly process sports cards and autographs. There's a service on eBay ...

Shipping options and net parcel

Hello, I am a new seller and super confused especially with shipping options. Thinking of using net parcel. Is the pricing they quoted in Canadian or USD? Also, I don't have PayPal. Is that needed? Also, is there is a "quick shipping guide for dummie...

Linking bank account to Ebay seller account

Hello, I'm new to Ebay and not exactly clear on how to link a bank account to my seller account now that Paypal is no longer an option. I've found a couple of tutorials on the web that seem to suggest that adding a payment option isn't possible until...

Regarding DHL Asking for Authorization to Deliver Without Signature for Xpresspost to Germany

I've received two messages via text messaging during the last day which seem to be from DHL Express. I ignored the first one but now I'm not sure. The message states that it's from DHL Express via eBay and is asking for authorization to deliver a pac...

Resolved! eBay New Listing Format Review

My score for the New Vertical non Horizontal formatScore is --Zero Start Your ListingOK but all my drafts are in the wayScore is --Zero TemplatesWhy can I only see 10 out of 50?Score is --Zero Trying to start my listing eBay but all I see is snow Sta...

Anybody use Chit Chats in Nepean Ottawa?

Hey Canucks,Have any of you guys had changes at Chit Chats? I used to get UPS Mail Innovateons as a choise for shipping to USA. Not getting it all of a sudden. I thought I had other choices to before. Peace

Buyer says shipping wasn't available to their location want to pay shipping cost post checkout?

Buy is saying that they couldn't choose their location on shipping. They say they are willing to pay shipping post checkout. I have no problem shipping it out for them this way but am wondering if this is some sort of scam and if not what is the best...

what seller listing tool do you use?

i tried downloading sixbit and it would not download, im using windsows 10 desktop.

How do we figure out how much GST/HST that eBay has collected on our behalf?

We operate a registered business and have collected and remitted tax on eBay every quarter for more than a decade. Given the new tax regime that eBay has implemented, we are trying to get things ready for our accountant now that Q3 has ended. Unfortu...

Resolved! Perfume Aerosol etc

so, i have been searching but there is so many different pieces of advice, and its mostly advising against shipping items i shipped out successfully in the past (and plan on continuing to do so in the future) so I am confused. could somebody please p...

Resolved! Recent Selling Experiences Vent

This is just a vent. Sales have been super slow for many months now. And then when I do get a few sales they have ended in cancellations.One person sent me an offer which I accepted, then they cancelled it because they changed their mind.Next I sent ...

Time away for 3 months or out of stock option, how does that work?

Next year I will be going away for just over 3 months and am looking at my options of not losing my thousands of listings. From reading I can see, that you can set it up for 30 days, then go in and reset it for another 30 days and do the same for the...

difference of cancelling or letting it ride out and ebay steps in and refunds

is there a difference when the seller wants to cancel a sale the same day as it comes in-- when he before shipping finds product defective and won't ship it telling the customer so by ebay email --- or just letting it ride out till ebay steps in and ...

return item to seller

Hi! there.. my client wants to return an item he purchased from me ..reason was .. the item did not fit his Xbox.. my issue was he was asking for my email add and phone number because customs was asking for it. is he right or should I give my email a...

US Customs

I'm in Montreal and all my packages to the US are going through New York. Usually they are processed immediatly by the US customs. I shippped 4 packages this Tuesday and they arrived at New York the next day. However, this time all the packages have ...

Can we go back to previous listing format?

Tried the new listing interface for the first time. It took me over 5 minutes to edit 2-3 things. It's so laggy i could not even save the listingEven firefox suggest me to close eBay: ''This page slowing down firefox. To speed up your browser, stop t...

Buyer wants me to lie on customs form

My auction recently ended and was "sniped" at the last minute by a buyer registered in China with an address in the UK. They have not yet paid and have asked me to state the value as $45 - the item sold for over $1000 *sigh*. I responded politely say...

Store supplies coupon - Taxes on free item?

I'm subscribed to a basic store and i received for my first time the supplies coupon of $35I tried to apply it and the system discount only the item price, and basically charge me taxes on a $0.00 itemIs this something normal and how this makes any s...

Looking for a new supplier of mailing tubes

Hi, I am looking for a new supplier of mailing tubes. ULINE became too expensive (almost doubled the prices recently), and STAPLES just stopped to sell mailing tubes (bulk) at all. Now, a box of 50 mailing tubes 2" x 24" at ULINE costs 125 dollars wi...

Do US buyers get customs/duty/import fees when purchasing from Canada?

I am starting selling again on eBay after a few years off. In the past, I've never had a US buyer get hit with customs or duty or import fees etc. Is this still the case? Do I risk having an angry customer by sending to the US and having them get hit...