Can not contact sellers anymore

dndcan
Community Member

For over a week I can not contact sellers anymore. The area for message is greyed out

Have contacted Ebay several times with no results

Accepted Solutions (0)

Answers (3)

Answers (3)

Computer or handheld device?   Is it a Seller you have been in contact with before?

 

It's a stupid design, you type your message in the "send message" box above the Send Message button. When the box has a message the Send message button will stop being greyed out.

 

ebay message seller.png

@dndcan 

@ypdc_dennis 

I've had random issues sending buyers and sellers messages for a few weeks. Often will get the declaimer about try later. If it is someone on the board you want to respond to you can message in here directly and that will go through. Unsure if they are tinkering with messaging or it's users having mail options turned off. Recently finding more and more instants where I respond to a buyers message as soon as I see and hear crickets back. Without them responding difficult to confirm if they ever received. Kinda too bad we don't have a draft folder for messaging as a back up. (For those try again laters). 

 

As a side ebay now automatically blocks any message (from my recent experience) that has anything that resembles a link in it. Even if it is an eBay specific link. 

You cannot contact a specific Seller or all Sellers?