Fake Dermacol Sold on eBay

[grace11roses]

I discovered this product, dense tattoo coverage, Dermacol, and ordered it from a Chinese vendor. I later did research, and found out that many fakes were being sold on eBay. The description and pictures of the product I purchased looked exactly like the authentic item: same name, box, tube and numbers for shades( 07, 08 etc.,) But when I scrolled down further, I noticed that the manufacturer and country of manufacture (China) were not authentic. Can I report this seller? It can be very dangerous to apply cheap copycat makeup to your skin. It could contain lead and other nasty ingredients.  eBay should disallow these items to be sold via their platform. 

[ypdc_dennis]

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@grace11roses wrote:

I discovered this product, dense tattoo coverage, Dermacol, and ordered it from a Chinese vendor. The description and pictures of the product I purchased looked exactly like the authentic item: same name, box, tube and numbers for shades( 07, 08 etc.,) But when I scrolled down further, I noticed that the manufacturer and country of manufacture (China) were not authentic. Can I report this seller?

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You can leave negative feedback (up to 60 days after purchase) for a Seller you bought from. If not too much time has gone by you can open a not-as-described (counterfeit) with eBay (up to 30 days after delivery date estimate) OR if you paid with PayPal (up to 180 days after time of purchase).

You can report individual items. Each listing page should have a "Report item" link to report fake product or other issues.  But that only works if a bunch of people report, since one person reporting might be an unhappy buyer or a competitor.

If the item is claiming to be product from a specific manufacturer, you can report the Seller to the manufacturer. Manufacturers have more clout with ebay than individual buyers.

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[reallynicestamps]

BTW - If the company is American, your safest bet is to buy only from US or Canadian sellers.

A lot of Chinese scammers are now listing on the Australian site. The former Soviet Bloc countries are also favoured.

Note that many Western companies have their products made overseas. Those authentic products are not usually sold by small timers in the country of manufacture.

Anything that purports to be authentic, but seems unlikely did not "fall off a truck". It is much more likely that it is a flat out counterfeit, since that gives the crooks a larger and more reliable supply than the occasional theft from the factory.

[reallynicestamps]

I noticed that the manufacturer and country of manufacture (China) were not authentic.

Where is the real product made?

I'm assuming that the product you bought from a Chinese seller is authentic and you are satisfied with it?

The Report button is on the right side of the listing, under the Contact box and above the Description. You should mention VeRO, which is a Brand Protection program run by eBay and many manufacturers.

If you believe your purchase is counterfeit, open an Item Not As Described Dispute at the bottom of this page.  The seller will be required to send you return shipping, if he wants it back, and in any case to refund you.

If he doesn't he gets a Defect on his account, which among other penalties can close it.

You can leave feedback, but that is not used by eBay to assess seller accounts.  It may warn the occasional buyer who actually reads feedback. Not many do.

Your best action is to contact the Dermacol company and report your findings. Give the eBay listing numbers which are below the Report Item link.

The company has more skin in the game (yes, I know)  and also more lawyers.

[mapleleaf-collectibles]

There is a very simple solution to everyone's problems about buying from China. Don't do it.  Ebay should not even allow sellers from China to sell on there in my opinion. China should have their own platform and not be allowed to sell on the North American Ebay period.  They clog the listings with cheap plastic worthless **bleep** and the only people who make money are sellers getting their products made by cheap and sometimes child labour, and Ebay. There are no winners when you buy from China, and usually the buyer is the biggest loser of all.