I need to contact a real person at eBay to fix a refund issue

[anlo-6558]

I was given a refund to a prepaid gift card that I no longer have (non refillable, thrown out). I need to talk to a real person at eBay. The automated help just tells me the issue is closed.

[reallynicestamps]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

The social media accounts are the ones with employees. The phones are subcontractors in Utah.