I bought something on eBay but the seller has died! How can I get my money back

[maorm98]

I bought something on eBay but the seller died!!! How can I get my money back?

[msau4301]

Certainly sad that the seller has died (not sure how you know?) but don't worry you get your money back from eBay, you can open an item not received case, it is eBay that will refund your money.

[maorm98]

Why can’t I get a refund now? How do I get to speak to an agent?

[reallynicestamps]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.


https://twitter.com/askebay?lang=en


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority. And you get a transcript so you can compare what you heard with what you were told.  

But the Resolution Centre is at the bottom of this page and is faster and more efficient than humans.