Seller Lame excuse

[munirtalpur]

I purchase one cell phone mother board LG V10 with [username redacted by mod--see guidelines] (eBay member) Based in Shenzhen, China on dated: 17 April 2018 total amount C$ 127.75 & received on dated 4 may 2018 but the board was faulty and I return back on dated 10 may 2018, the seller promise me to send my refund after received the item, from last two months he give me lame excuses that I am not received yet and also Ebay not respond in this regard what can I do now?  pl help

[momcqueen · Accepted solution]

If you can prove the seller told you to return it without tracking, the seller loses the requirement to see tracking on the return. You’re going to have to call Customer Service. You’ve probably expired your MoneyBack Guarantee but if ebay Messages showed the seller gave you bad advice and led you down yh garden path, eBay May throw you a bone to keep you happy and loyal.

[momcqueen · Accepted solution]

Providing, of course, that your account is in good standing.

[munirtalpur · Accepted solution]

Thank you for your advise i have his all mail which prove that he ask for standard shipping due to high postage.