Seller sent my package to completely wrong address and it's not even the correct item

[lavidaloca1937]

Long story short, I bought a book from this seller in France, it took him over weeks to finally send my package, the Chronopost he used does not have a branch in Canada which means the item will be transfered to a third part which was Fedex. 

This Monday while I was checking the updates, it says my package is delivered. But I did not get a thing, I had to go to the Fedex shipping center in my city, they finally located my package was delivered to a game shop in a mall. Only postal was correct but not address nor name. However the tracking number is exactly what he sent to me. Not to mention the book was a totally wrong one. 

I left negative feedback, and opened the case. He got mad with my negative feedback and refuses to refund. He claims that he has proof of delivery from office with my name and address. However with what's in my hand is not my item but with my postal code and tracking number. 

I'm panicking that ebay would take his side, tomorrow I am suppose to give ebay a call and see what's going on. I do also have the original packaging paper works. 

[pjcdn2005]

Since you know the book was the wrong one did you get it back from the game shop?

It does sound as if the seller intentionally sent it to the wrong address but right postal code.  Since the postal code was correct, an item not received claim would result in an automatic win for the seller.  

There are a couple of ways that you might want to handle it.  If FedEx will give you a letter saying that the item was addressed to a different address you may be able to win an appeal.

Or, you can ask ebay to change the case to an item not described return case because the wrong item was sent. If the seller then wants the 'item' back, they have to pay for return shipping.  They probably won't want to do that and will either refund you or be forced to refund you.   If you go the second route let us know and we may able to guide you through it.

[reallynicestamps]

Umm.

The seller sent an item to your postal code (is that what you mean by postal?) but not to your name or address. The item in the package was not what you ordered.

Is it possible that the postal code and the name and the address and the item were correctly sent to the shop and you were only given the incorrect tracking?

That you were trying to claim a package that was not yours at all?

What did the guys at the game shop say when you attempted to retrieve the package?