ADD TRACKING DETAILS - Tracking number and Carrier not recognised?

[p.martin]

As requested by Ebay, I am Returning an item not as advertised.

Have sent back by Australia Post - Registered Post (so as to Track), despite Ebay here encouraging people to use Australia Post, Australia Post is not recognised as a carrier and the Australia Post Tracking number is not recognised to add in the return Details.

Please either advise of solution or provide a number to call.

If no response from Ebay in 18 Hours (9am AEST) I will place the matter in the hands of NSW Department of Fair Trading.

p.martin

[femmefan1946]

At this point, because you used a postal service that is not recognized as 'electronically viewable' by eBay or Paypal, you are trusting that your seller is honest enough to refund you promptly when he gets the item back.

Fortunately most people are honest.

EBay gives very specific instructions about returns, including their need to have Confirmation of Delivery of the returned product.

If you ignore their instructions, and make up your own methods, you forfeited coverage.

I looked on the Australia Post site and tracking to Canada would cost between $23 and $84 with your own packaging.

How much cheaper was Registration? Here in Canada Registration is $19.50 plus postage*, so if your PO is similar, you weren't even saving any money.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/option/international/AU/CA?fr...

*which is between $5 and $20 depending on weight for LetterPost.

[ypdc_dennis]

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@p.martin wrote:

As requested by Ebay, I am Returning an item not as advertised.

Have sent back by Australia Post - Registered Post (so as to Track), despite Ebay here encouraging people to use Australia Post, Australia Post is not recognised as a carrier and the Australia Post Tracking number is not recognised to add in the return Details.

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These are seller and buyer forums. You HAVE NOT contacted eBay.

If you sent the item via registered mail it is NOT tracked outside of Australia.

The UK, Canada, and USA are all post offices that have stopped providing tracking for registered mail outside their respective countries (I believe Canada stopped in 2014).

Use the Help & Contact link on this page to contact eBay people (bottom section of the linked page).

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