What is the estimated delivery window that eBay gave you when you ordered?
With the resolution of the UPU problem with China Post underpaid international shipping and the slowdown in Canada Post processing of those shipments, even cheap surface shipments are arriving faster.
If the eBay dispute deadline has passed, the Paypal Resolution Centre is at the top of your PP account page under Tools.
Ignore the suggestion that you Contact the Seller, and escalate to a Claim.
If the seller cannot prove delivery (not shipping, delivery) you will be refunded.
In addition to slow shipping, you may have purchased vapourware.
