Error message : The seller does not offer combined shipping discounts.

[mypaperstuff]

Hi there,

I'm a canadian seller that offer free shipping on some of my BIN and charge some shipping on some other of my BIN listings, but for which I accept to combine shipping at no additional shipping cost (its clearly stated in the targeted  listings).

Today, a customer (also located in Canada) told me he added some 20 items from my store to his cart, but when he clicked on "resquest total", he received an error message indicating "The seller does not offer combined shipping discounts". Is this a known issue, or do I have something to do on my side to insure the buyer can request total without getting an error message?

Thanks in advance,

[tyler@ebay · Accepted solution]

Hi @mypaperstuff - great question! You do need to specify that you allow combined payments and shipping. You can do that from your shipping settings (quick link here). Thanks!

[mypaperstuff · Accepted solution]

Thanks Tyler, this is very useful! Do I only need to tick the box "Allow buyers to send one combined payment for all items purchased" in order for the 'request total' to work, or I have anything else to do there? Thanks,

[tyler@ebay · Accepted solution]

Hi @mypaperstuff - you should be able to get by with just the 'allow buyers to send one combined payment' box. If they run into trouble after you check that let me know! It should work automatically, but there's a chance they may need to remove the items from their cart and re-add them.