I sent the item,but the buyer said she didn't receive it.How can I do

[jessieshin]

I do have the tracking number.But in the buyer's country,we can't find any information,in my experiense,only in this country. Now, I can know the item left the the customs safly.but I can not find the information after that. I can't confirm whether the buyer received it or not

How can I do?

[heidilynn0_3]

If you can't show delivery , will lose a claim filed with PayPal.

If buyer has filed , refund and ask that they repay on arrival.

Call Canada Post and open a claim as soon as they will allow. I assume this was air international and not Xpresspost with tracking.