Shippo Not Working For Canada Post

[maddkatt06]

Are any other canadians having trouble suddenly with shippo? I haven't changed anything and it will not produce any labels for me. I apparently now need to input an API key I never needed before so now after two frustrating hours of mindlessly copying and pasting the correct api keys into shippo (i think I have 5 canada post profiles because god forbid you be able to edit something in the already existing one) and it still tells me there are no rates available. I sent in a ticket and waited for someone to come back and tell me the info I had pasted is wrong (its not) and give me a link to a page I read 5 times already. I am so frustrated I just want to buy a label and I can't! I made sure I copy and pasted the PRODUCTION keys into the correct fields and its NOT in test mode but according to the employee who responded to my ticket shippo thinks im using the production key in test mode but I am not.

is there somwhere else I can buy my labels that integrates into multiple online selling platforms? I sell on etsy aswell and since they took away the option to pay my bill when I want to I would rather not buy my labels there.

thanks any help is really appreciated - my next option is to sit in the floor and cry because I dont know what else to do! (like that's going to help)

[ypdc_dennis · Accepted solution]

Short term use Canada Post's Snap Ship or EST Online. Lot of copy and pasting but does allow you to keep making labels.

Another possibility (I've never used, but have seen some recommendations) to check out is https://shiptime.com/

[maddkatt06 · Accepted solution]

that unfortunately is going to be my only option, I would prefer not to use my credit card all the time but owell

[lotzofuniquegoodies]

You could still create mailing labels in Paypal for eBay sales but only Level 1 discount would be applied from your actual sales transaction information.

-CM

[maddkatt06]

that only helps me for me ebay though

[pjcdn2005]

They should get the same discount on Paypal as on Shippo since both use the Small Business number.

[lotzofuniquegoodies]

Thanks PJ...I only use Shippo and the Canadapost website for processing parcels. Was unaware there was any place to connect my account number in Paypal.

[cannbuyhere]

I'm having the same problem!  I tried creating a label on shippo and it says something about the master account DHL does not support this platform???? What is going on?  The email I received earlier from shippo said there would not be any problems with their changeover.  Obviously, there is.  It is so frustrating, I agree.

[pjcdn2005]

The post you are commenting on is from 2018 so it wouldn't be the same problem. But I did have the same problem as you the other day, I think I just signed back in and then back to 'orders' and everything was fine. I'm not in MP so that particular glitch wouldn't be because you're in MP.

[lotzofuniquegoodies]

You could try calling the Canadapost business helpline. They may have a solution that we are unaware of. 

https://www.canadapost.ca/web/en/pages/support/default.page#panel2-3

-CM